I am trying to help why hurt me? : the effects of client violence on social workers

Abstract

The aim of this research study is to see what effect client violence has on the social workers. This, in the context of the ever increasing violence which is being experienced by social workers. It aims to see how this affects both the workers' professional and personal life. A total of 196 questionnaires were sent, trying to reach out to all the social workers working within Malta and Gozo. A total of 121 questionnaires were returned. Interviews were then carried out with nine workers; five women and four men. The questionnaire provided quantitative data regarding the prevalence of this issue, whilst the interviews were aimed to provide qualitative data with emphasis on the effects. The findings show that violence towards social workers is a very significant issue. Although safety procedures have been developed over the years, still violence occurring within the agency was very high. Adding to this, 78 percent of the workers faced violent situations during the course of their work. This is a relatively high percentage. Verbally threatening behaviour was the type of violence most commonly experienced, followed by emotional and physical violence. A total of 71 percent of workers also seemed to be highly affected by the violence experienced by their colleagues. Workers seemed to be greatly affected in their personal life, as it was shown that workers feared for their family and loved ones. Adding to this, workers were stressed by the violent situations. On the other hand in relation to the professional life, stress was the main feeling identified. Fear however was reported occasionally and seemed to be referred to as stress rather than fear. The findings clearly illustrate that violence, on the Maltese social workers, is very high and it affects the workers' well being in a holistic way. The experience of violence affects the workers wholly, leaving no part of their self untouched. They have nowhere to hide from the fear and stress it causes. They need support and help to overcome such experiences. Even though agencies and organisations are introducing safety procedures, violence appears not to be reduced and to a certain extent it is growing more dangerous. Workers need to be offered the necessary training and support in the best way possible so as to minimise the effects of violence. In addition to this, agencies need to have a zero-tolerance approach towards violence. This study brings about awareness on the effects violence has, and challenges the notion that violence is part and parcel of job.