Please use this identifier to cite or link to this item:
https://www.um.edu.mt/library/oar/handle/123456789/95024| Title: | Quality of a service, customer’s expectations and perceptions |
| Authors: | Caruana, Albert |
| Keywords: | Marketing -- Management Customer services -- Malta Customer relations -- Malta Consumers |
| Issue Date: | 1995-02 |
| Publisher: | The Malta Business Weekly |
| Citation: | Caruana, A. (1995, February). Quality of a service, customer’s expectations and perceptions. The Malta Business Weekly, pp. 20-21. |
| Abstract: | The importance of the service sector is reflected in its increasing contribution to many national economies. In the local economy this goes back a long way. This islands' use as a fortress over the centuries with a steady flow of military visitors has to a large extend been replaced by holiday visitors. Besides this, Malta today has taken on a further array of new services, with trans-shipment and financial services being the more recent additions. |
| URI: | https://www.um.edu.mt/library/oar/handle/123456789/95024 |
| Appears in Collections: | Scholarly Works - FacMKSCC |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Quality_of_a_service,_customers_expectations_and_perceptions(1995).pdf | 6.71 MB | Adobe PDF | View/Open |
Items in OAR@UM are protected by copyright, with all rights reserved, unless otherwise indicated.