FAQs

FAQs

The app can be used on any fairly recent Android (5.0+) or Apple (iOS 10.0+) device.
The first time you run the application, you are prompted to choose between accessing the app as a Guest or Student/Staff. This information is then stored within the app.

When you choose the Guest profile, no login is required although you will only have limited functionality.

Hence, we recommend you use the Student/Staff profile and log in only once using your UM IT Account.
If you are using an Android device, go to the hamburger menu (  ) at the top right-hand corner of the screen. Select Settings and click on the Change Profile menu found in the Current Profile section.

If you are using an Apple device, click the Settings gear icon at the bottom of the screen and click on the Change Profile menu found in the Current Profile section.
If you are using an Android device, go to the hamburger menu (  ) at the top right-hand corner of the screen. Select Settings and click on the key icon in the top right-hand corner of the screen.

If you are using an Apple device, click the Settings gear icon at the bottom of the screen, scroll down to the bottom, and click Logout.
If you have made any changes to your UM IT Account, such as a change of password, the app might log you out automatically. You will therefore have to login again using the new password.
You can:
  • access key information about UM services and facilities, contact details and opening hours
  • access personalised information pertaining to your course and VLE
  • enrol for your course at the start of the academic year
  • find the nearest bus stop, and see when the next bus is due
  • keep updated with the lastest news and events happening on Campus
  • search for Library resources and check the status of your Library account.
We encourage you to rate the app on the Apple App Store or Google Play Store.

Send feedback on the My UM app to myum@um.edu.mt or use the feedback form.

https://www.um.edu.mt/myum/faqs