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  * Presentation of Maltese Translation of the Koran to the University Library
  * Award of Europass Diploma Supplement
  * Degree Plus Voluntary Work
  * iGaming Academy sponsors AEGEE-Valletta's Summer University
  * The European Association of Archaeologists Conference takes off in Valletta
  * Project to help persons held back from Higher Education
  * Opening Ceremony
  * Meeting Point
  * AIESEC’s WeGrow attracts over 200 participants from 22 countries
  * Lecturer at the Junior College presents book to President Fenech Adami
  * New Department of German for University of Malta
  * Second (IEEE) Workshop on Sensorless Control
  * Maltese students’ success at the NEPOMUK summer school
  * Procurement System Training Sessions
  * Golden Anniversary of Graduation
  * Gathering for University Alumni from the 1930s to 1977
  * Online Admissions
  * Calling all Graduates from 1930s to 1977
  * WICT 2008 - Update 3
  * Oil Recovery Response Exercise
  * Reaching for the Past
  * 50th Anniversary of Graduation
  * Wine Culture and Appreciation
  * Mediterranean Society of Comparative Education
  * Meeting Point Edition 6
  * Understanding Young People in Today’s Society
  * EUREPA Pan European Train the Trainers course in Malta
  * Interfaculty Football Tournament
  * Translating Reality
  * DegreePlus
  * Induction Course Programme - November 2008
  * Vote online your favourite IOI-Kids Project
  * Engineria donates Smart Camera to Department of Industrial and Manufacturing Engineering
  * Training on the Filing System of UOM
  * Design Competition - Deadline: 1st December
  * Design Competition - Deadline: 1st December
  * Celebration Concert
  * University of Malta Graduation Ceremonies 2008
  * The Role of the University Ombudsman
  * Liberating Praxis
  * Physical Oceanography Unit launches an Atmospheric Alert System...
  * WICT 2008 - Update
  * WICT 2008 - Update 2
  * Employee & Family Day
  * Course leading to the M.A. (Economics) Degree
  * M.A. Course in Maltese Studies
  * Mediterranean Historical Studies
  * New Chemistry Degree Courses Offered
  * Short Courses at UGC
  * Malta Medical Journal Vol. 20 Issue 2
  * Online Admissions Pilot Project
  * MRER Vol.6 no. 1 is out
  * AEGEE-Valletta: In quest of Malta’s Treasures
  * Good attendance for Marine Biology Course
  * A book by Richard Spiteri
  * Induction Course Programme Jul.-Aug. 08
  * Toly Sponsors University of Malta’s Industrial Engineering Projects
  * UoM Employee & Family Day
  * Printing in Malta, 1642-1839
  * EonC goes to Valletta
  * Universities of Malta and Victoria Australia Strengthen Links
  * Aegee-Valletta Officially Launched Su08
  * XVIII Congress of AIPI
  * Britain and Italy: Literary and Cultural Relations
  * EAA Conference 2008
  * AEGEE Style
  * Studies in Electrical Power Conversion
  * Short Course on Geographic Information and Spatial Data
  * Fifth James Madison University Summer School
  * Summer School Near Eastern Studi (9–28 Jun)
  * Coastal and Marine Diversity of Local Waters (Jul)
  * Sum Sch Clim Chng Law Pol... (23 Jun–5 Jul)
  * A Case of Meningitis
  * International Appointments for Maltese Academics
  * Training Workshops organised by the Islands and Small States Institute
  * BOV Lecture to DegreePlus Entrepreneurship Students
  * Seminar on Epidemiology and Health Statistics
  * MJES Volume 12(2)
  * Arts Dean’s List
  * Dr Paul Cassar Bibliography
  * Professor David J. Attard contributes to the Nobel Peace Prize
  * Education and Social Justice
  * Honoris Causa: Mro Roberto Benigni
  * Sir Anthony Mamo Annual Memorial Lecture
  * Two Monographs on Education
  * Dr Charles Scerri, Board Member of Alzheimer Europe
  * JMER shifts to MJER – Maltese Journal of Educational Research
  * The French Books of Malta
  * Growing Demand for New Thinking Skills
  * Honoris Causa in Gerontology
  * Dr Godfrey Grech member of EMP
  * DegreePlus Summer 2008
  * The IOI-Kids 2008 Competitions – Extension of Deadline
  * Workshops in Promoting Audio-Visual Education
  * Economic Resilience
  * Foundation and Advanced Courses in Exercise and Fitness
  * More Maltese Interpreters pass Accreditation Tests to work for EU Institutions
  * Cross of Officer of the Order Pro Merito Melitensi
  * Special Issue of Comparative Education Journal
  * Projects Exhibitions
  * Language Courses (Jul.–Aug.)
  * Announcement from the Seismic Monitoring and Research Unit
  * Engineering and ICT – Projects Exhibition
  * New Chaplain for University
  * MA in Creativity and Innovation
  * Landmark Industry-Academia Link Established
  * Students at Imagine Cup
  * Rector visits Gozo
  * Dr Borg and Prof. Mayo in Hamburg
  * Gozo Observer No. 17
  * Qualified Proof-readers for the Maltese Language
  * Seismic Monitoring Unit records Earthquake
  * Book by Joseph Troisi and Ann Lencyk Pawliczko
  * Écru - A Creative Magazine
  * InSite launches TV and Blog
  * Online Megaconference
  * Student Feedback
  * Fifth Megaconference Junior
  * MEDSLIK oil spill model for the Maltese Islands
  * Research findings in coastal park leads to special protection
  * The Crystal Structure Determination of Two Superoxide Dismutases
  * UNESCO European Literacy Research Meeting
  * Transformation: Languages and Icons
  * Incredible Turnout for SPAC 2008 Conference
  * President of Malta University Council Appointment at Pantheon Sorbonne (Paris 1)
  * Child First Aid Course
  * Journée de la Francophonie
  * Young Maltese Artist wins International Children’s Artworks Competition
  * Exchange of French and Maltese Teaching Assistants
  * Professor Briguglio contributes to Nobel Peace Prize
  * IOI-KIDS 2008 Competition
  * The Military Orders, Volume 3
  * Ms Kate Gonzi at the Gozo Lace Day
  * Wind Energy Award
  * Degree Plus
  * New Master's Programme
  * Roberto Benigni in Malta
  * Maltese Scholars in New York
  * Dante's Divina Commedia
  * The Malta University Historical Society (MUHS)
  * Translation Studies
  * Malta Medical Journal Vol. 20 Issue 1
  * Med Comp Educ Conf Malta (11 –13 May)
  * Training of the Filing System of the UoM
  * Third MESCE Conference
  * Dean of Science Awards
  * Department of Accountancy Awards 2008
  * Another Issue of JMER
  * The Seismic Monitoring Unit
  * Faculty of Arts Dean’s List 2008
  * Seismic Research Unit
  * Jan Palach Remembered
  * Energy Efficiency & Renewables: Policies, Applications and Research
  * Induction Course Programme (Jan 08)
  * Stock Markets & Portfolio Investment
  * Maltese Engineering in China
  * Solar Water Heating – Technical Guidelines
  * Book by Maltese Author Translated to Italian
  * The University of Malta leaves its mark in China
  * Short Course on Maltese Local Heritage 07
  * Professor Robert Ghirlando
  * Malta Medical Journal - December Issue
  * Faculty of Medicine & Surgery Publication
  * Sustainable Ocean Governance
  * Ġorġ Mifsud-Chircop Lecture Fund
  * On Race and Racialization
  * Ġużè Cassar Pullicino
  * The International Environment Institute in Sheffield
* 2007
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The Office of the University Ombudsman (UO) is established in terms of the Education Act to investigate complaints by students and staff of the University of Malta in respect of actions taken by that University. By way of delegated authority in terms of the Ombudsman Act, the University Ombudsman also investigates analogous complaints involving the Malta College of Arts, Science and Technology (MCAST) as well as the Institute of Tourism Studies (ITS).
In the exercise of his investigatory role, the main aim of the UO is to determine whether the administrative act complained of complies with established norms of good administration including whether complainant’s case had been processed in an appropriate manner, in line with established procedure and polices and without discrimination. 

His role is not intended to determine guilt or innocence, but to promote good administration by the Institutions concerned and as a result, enhance a harmonious professional relationship between the staff, students and the administration of these Institutions.  Though not officially a mediator, the UO may use this approach as a method of alternative dispute resolution.

The UO deals with complaints only after all other institutional channels or avenues available to the complainant have been exhausted. He does so once the complaint has been lodged in writing. All action by the UO will cease once a case is taken to court or to any other competent tribunal.

The UO does not deal with cases that are of a purely academic nature, although he may look at academic processes and procedures.  He does not deal with complaints that are frivolous or trivial or that are not made in good faith. He does not consider complaints that have been decided upon by his predecessors, or which go beyond the six-month time bar, unless significant new evidence, which had not been previously considered, is presented.

In dealing with complaints, the UO follows the procedure outlined below:

  1. On receiving a written complaint, he will acknowledge the complaint and confirm whether or not he will be undertaking a formal investigation.
  2. He will provide a copy of the complaint with any accompanying documentation to the head of the institution concerned as the respondent, who will be asked to reply in detail to the complaint.
  3. The UO will evaluate all the data provided and where appropriate will hold interviews with the individuals or authorities concerned.
  4. The UO will report on the complaint listing the finding of facts resulting from the investigation, and make recommendations if appropriate.  A copy of this report will be sent to the complainant and to the Institutions concerned.
  5. The UO will follow-up the case to ensure that his recommendations are acted upon.
A complainant who is not satisfied with the report of the UO can make her/his case to the Parliamentary Ombudsman.

The UO will receive written complaints either in hard copy, which can be handed in the Office of the Ombudsman, 11 St Paul's Street, Valletta, or through electronic mail.  Whenever possible the downloadable form should be used by accessing the Office of the Ombudsman website and selecting the University Ombudsman Complaint Form.

Professor Charles Farrugia
University Ombudsman
6th November 2008  


Professor Charles Farrugia, University Ombudsman 

Professor Charles Farrugia was born at Rabat in 1941, had his primary and secondary education at St Aloysius’ College. He started his teaching career in Malta’s state schools in 1959, moving to a lectureship in teacher education in 1967. He studied Education at St. Michael’s Training College, at the Universities of London and Montreal, and again at the University of London Institute of Education, from where he obtained a Ph.D. with a study on professionalism in education.

In 1978, Professor Farrugia became the founder Dean of the Faculty of Education at the University of Malta, a position he held for fourteen years during which time, courses leading to the B.Ed. (Hons), M.Ed., Ph.D. and several specialised Diploma level courses in Education were launched. In February 2009, Professor Farrugia will stop co-ordinating the Post-Graduate Diploma in Education (Administration and Management) course, which has been running for 24 years and which has become a mandatory qualification for anyone seeking a Head of School position in Malta’s State and Church school sectors.

He spent the decade 1996-2006 as Pro-Rector of the University, introducing such administrative procedures as University-wide academic audits and the institution’s first five-year strategic plan. He has worked extensively with the British Commonwealth Secretariat and UNESCO on education policy-making and development in small states. He chaired the Junior College Board for more than ten years. His most recent publications are Malta’s entry in the 2009 International Encyclopaedia of Education and a chapter in a book on educational administration in the countries surrounding the Mediterranean. Since 1996 he has chaired the Maltese National Commission for UNESCO, and serves as a Governor at the Malta Financial Services Authority. He is married to Doris nee` Ciangura and has three children. 


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