Student FAQs

The September Assessment session will be held between 1st September and 18th September, 2021.

Methods of assessments for academic year 2020-21 are indicated in the course description of the relative study-units.  If the method of assessment is by examination, this will be held remotely through WISEflow .  Only those examinations which cannot be held remotely will be held on campus.

The University will take all necessary health and safety measures as advised by the health authorities when organising any type of assessment on campus.

WISEflow  is a digital assessment platform that is being made available for the upcoming examination sessions. WISEflow  allows the creation of multiple-choice, short-answer, true/false, and other interactive exams, and can also be used for essay-based exams.

A take-home examination is an assessment that students take at home within a time limit established by the Faculty / Institute / Centre / School (for example over 12 hours, 24 hours, 48 hours or as indicated).  Students may be directed to consult their own notes, course texts and other materials. The exam paper can be downloaded and answers submitted through WISEflow as informed by email from your Faculty/Institute/Centre/School.

A timed examination is an assessment that students take at home within a strict time limit, established by the Faculty/Institute/Centre/School, normally as assigned for written examinations taken on-campus. The exam paper can be downloaded and answers submitted through WISEflow  (as informed by email from your Faculty/Institute/Centre/School).

Zoom videoconferencing platform  will be used for oral exams and vivas.

Timetables will continue to be published by the respective Faculty/Institute/Centre/School on the respective website.

In the case of exams that will be held online, students are requested to log on to the identified platform (WISEflow) 24 hours before the scheduled time of the examination in order to check if they are registered for the exam. If not, students are urged to contact their home faculty to resolve the matter. In case of exams that will be held in an examination hall/classroom, students need to check the notice with the list of registered students available on the day ath the building/s where the exam will take place.

Students will be informed of the platform being used, and other aspects pertaining to specific examinations through the exam timetable and/or through their lecturers.

Students will also be invited to test WISEflow by taking a trial which will be organised by the lecturer. Students who are not able to access an exam flow by 24 hours before the scheduled time of the examination are to contact the respective Faculty/Institute/Centre/School to ensure they will be able to take the exam as scheduled.

Students should also familiarise themselves with WISEflow by referring to the student manual   .

Students can access WISEflow from the University of Malta website by clicking on the current students drop-down menu and selecting WISEflow-exams.

Make sure that you are not using any ad / pop up blockers or Virtual Private Networks (VPNs).

Ad / pop up blockers

Ad blockers and pop up blockers may cause WISEflow to generate errors. If you are using such software and are experiencing problems, you should disable these, or try an incognito window or a different browser. Pop up blocker for Chrome - Poper Blocker and uBlock Origin are browser extensions that were found to cause issues with WISEflow .

Disabling Chrome extensions:

  • Click on the Chrome menu (three dots) at the top-right corner
  • Click on Settings
  • From the left menu, click on Extensions
  • Locate the extension and use the corresponding switch to disable it.
 

Disabling Microsoft Edge extensions:

  • Click on the Settings menu (three dots) at the top-right corner
  • Click on Extensions
  • Locate the extension and use the corresponding switch to disable it.

Disabling Firefox extensions:

  • Click on the menu (three lines) at the top-right corner
  • Click on Add-ons
  • Locate the extension and use the corresponding switch to disable it.

Disabling Safari extensions:

  • Click on Safari, at the top-left corner to open the menu
  • Choose Preferences
  • Click on Extensions
  • Uncheck the box next to the extension name to disable it.
 

Virtual Private Network (VPN)

Some VPN software may cause WISEflow to generate errors, so it should be turned off as a precaution before commencing any exam/s.

Make sure that you have disabled all of your ad / pop-up blockers and VPNs as instructed in FAQ 11.

If you are still unable to find the button to start your exam or upload/hand in your paper, make sure to scroll down to locate this. If you are still unable to see this button, you may need to zoom out of your screen.

In the case of FLOWmulti - If you see a blank page as soon as you start the exam, make sure to scroll down until you see a Start button. Click on Start to load your exam paper.

FLOWmulti - Error 10003; No Internet connectivity, even though it would seem that you have a connection

 

This error is usually caused by pop-up blockers. Ublock Origin and Pop up blocker for Chrome™ - Poper Blocker are two known blockers that would cause these issues. It is best that you disable these as instructed in FAQ 11, close your browser and try to access their exam paper again.

Switch off any VPN software that you may have, as this might also generate errors in WISEflow.

It is important that you check that you actually have an Internet connection.

  

FLOWmulti - Blank page upon entry and can’t see the start button

  

Try and scroll down to see the ‘Start’ button. If you cannot scroll down, please use the zoom out tool in your browser, until you see the button.

  

FLOWmulti - Cannot see the ‘Go to hand in’ button

  

Make sure to scroll all the way to the right-hand side to be able to see this.

If you still cannot see this, please use the zoom out tool in your browser, until you see the button.  If this is still not visible, please change the current Internet browser i.e. change from Google Chrome to Mozilla Firefox or Microsoft Edge.

  

FLOWmulti - Clicking on the ‘Go to hand in’ button or Confirmation screen, but exam paper is not being handed in

  

It is possible that the ‘Go to hand in’ button or the ‘Confirm to hand in’ button sometimes do not work. This might happen if you have been logged into WISEflow for a long period before the actual exam.

In the first instance, please refresh the page by pressing F5.

If that does not work, log on to WISEflow from an incognito window, or from a different browser, and reattempt the handin process.

Make sure to contact your Faculty/Institute/Centre/School immediately, using the contact numbers provided in the exam paper instructions. If WISEflow is generating an error for you, please make sure to provide a screenshot of the error and send it to the respective F/I/C/S Office via email.

Using FLOWmulti 

If this is the case, you will be prompted that you are in offline mode. You will still be able to continue answering the exam paper while still in offline mode, however, you won’t be able to hand in the paper. Once internet access is restored, you are able to press on the ‘Go to hand in’ button. 

Please note that in the meantime you should immediately inform your Faculty about this issue. 

Using FLOWassign 

If you lose your Internet connection when you are trying to submit your exam paper, please inform your Faculty immediately, and the Faculty will provide instructions as to how to proceed.

Each online examination paper rubric will include information (contact phone numbers, email address etc) through which to contact the Faculty/Institute/Centre/School responsible for the examination. If you have any difficulties of any nature, please make contact immediately.

In case of any difficulties for exams that will be held on campus, the usual procedure should apply, that is to refer the matter to the invigilator, to bring to the attention of the Faculty/Institute/Centre/School.

In such cases students are to immediately inform the Faculty/Institute/Centre/School identified in the contact information provided in the examination paper rubric.

It is possible to mitigate for power cuts by keeping your laptop/device fully charged.

In the case of Internet connectivity problems, it might be possible to set up your mobile device as a hotspot. If you are unsure if your plan or device allows for this, you should refer to your service provider.

Students are also to ensure that their device is in good working order.

If you believe there is an error or missing information in the examination paper, you are to contact the Faculty/Institute/Centre/School using the contact information provided on the rubric of the examination paper. You will then be guided accordingly.

Whenever appropriate, extra time has been allocated to allow for the upload of files. This will be shown in the rubric of the examination paper, for example: 9:00 to 11:00 + 30 minutes for uploading. Students should complete the examination within the duration of the exam itself (for the purposes of the above example, by 11:00).  It is imperative that the extra time, when allocated, is used exclusively for upload purposes. You should not leave it to the last minute to start uploading because you are risking not uploading the file/s at all. Once the time is up, the exam flow will close, and you will no longer have access to the upload facility.

In case of difficulties during upload, students are required to contact the Faculty/Institute/Centre/School as indicated in Q16. Students will be given further extra time not exceeding 15 minutes, depending on the encountered problem.   If students do not alert the F/I/C/S about their respective problem during the extra time allocated for upload, this will be considered as an absence/consumed opportunity (according to the applicable general regulations or course regulations).

In case of examinations held on campus, students are reminded that five minutes reading and noting time are being added to the duration of the examination. 

You are obliged to carefully check your submitted answers. If the wrong file is uploaded you will be considered as wasting the opportunity and a 0F will be given. 

A wide selection of scanning mobile apps are available for Android, iOS and Windows smartphones. The Adobe Scan app  and Microsoft Office Lens app  enable the scanning of multiple pages into a single PDF file. Both scanning apps are free and available for Android and iOS smartphones. Office Lens is also available for Windows smartphones. Students should be guided to try these scanning apps in preparation for their examinations. Students should write page numbers before scanning their pages.

When you submit answer files in WISEflow, you should use the following naming convention: Study-unit Code Exam Submission e.g. ABC1234 Exam Submission

Do NOT include your name in any answer files. 


If you need to submit multiple files, consider the following naming conventions:


Study-Unit Code Exam Submission Part A e.g. ABC1234 Exam Submission Part A
Study-Unit Code Exam Submission Part B e.g. ABC1234 Exam Submission Part B


OR


Study-Unit Code Exam Submission Q1 e.g. ABC1234 Exam Submission Q1
Study-Unit Code Exam Submission Q2 e.g. ABC1234 Exam Submission Q2

FLOWassign      

You are able to withdraw your handed in PDF file (using the Withdraw Submission button), as well as any files uploaded as Appendix material (by deleting them) so long as the participation period has not ended.

You are also able to replace these files. To upload an updated file, you will first need to withdraw the previous version.

Note that for FLOWassign, your exam file needs to be submitted as a PDF, but Appendix material can be of ay format, although a PDF is preferable just the same.

FLOWmulti

Once you click the HAND IN button, you are unable to withdraw your answers or make any changes to them.

PDF files submitted as exam scripts in FLOWassign should not exceed 20MB. Files, of any file type, which are to be submitted as appendices should not exceed 1000MB.

It is strongly recommended that you type your answers, but you have the option to either type in your answers on a word document or write down your answers on an A4 sheet/s of paper, clearly numbering each page. Kindly refer to Q20 for recommendations about scanning your work. However, please be forewarned that you may be subjected to a mini ad hoc oral to safeguard against plagiarism, collusion or other misdemeanours.

Please note that for some faculties or for some specific exams, typing might be mandatory.

Ensuring that you have submitted the correct file on FLOWassign

Students are reminded that they are to start uploading their material immediately after the uploading time starts. The extra time scheduled for uploading is not to be dedicated to continue writing your examination.

It is important to note that this matter is within your control. After you have uploaded the exam file, you are able to preview that the file you have uploaded is the correct one, before you proceed to submit it formally (hand it in). The image below illustrates the location of the preview function.

If the exam has not yet ended, you are also able to withdraw a file, and replace it with a new or updated one. If you experience any problem whatsoever with uploading or handing in your exam paper (either during upload time or immediately on the expiration of upload time), you are to contact your Faculty/Institute/Centre/School by phone to advise them of the difficulty, and follow such instructions they may provide.

Ensuring that you have submitted the correct file on FLOWmulti

If you are required to upload a file in one of your questions, we recommend that you open the file as soon as you upload it in your question to ensure that you uploaded the correct file.

Please note that in the case of FLOWmulti, once you have handed in (submitted) the exam paper, it is not possible to make any changes to the exam answers, including any uploaded files.>

Further information can be found in The Participant Role on WISEflow .

   

Students should familiarise themselves with WISEflow by referring to the student manual   .

If your exam is being held via FLOWassign, the Faculty/Institute/Centre/School  will contact you by SMS or phonecall.   

If your exam is being held via FLOWmulti, the Faculty/Institute/Centre/School will in the first instance contact you by making use of the software's Direct Message facility, but the Faculty/Institute/Centre/School might also need to contact you by SMS or phonecall. 

In both cases, if the Faculty/Institute/Centre/School needs to send you a longer message, a Direct Message or an SMS will be sent, directing you to check your email.

It is therefore of the utmost importance that:

- you keep your mobile phone handy for the duration of the exam;

- the mobile number registered on eSIMS is correct. If you have changed your mobile number after you started your course, please update it. If you had opted not to provide the University with your mobile number, please consider doing so, at least during the exam period.

During timed and take-home examinations taken online, the University of Malta will not tolerate cheating or attempts at cheating in examinations. Students are expected to abide by the following declaration:

“By sitting for this examination, you acknowledge that you are aware of the provisions of the regulations regarding conduct during examinations and pledge to observe them”. 

Students who allegedly commit any misdemeanour (including plagiarism/collusion) will be referred to by the Faculty/Institute/Centre/School Assessment Disciplinary Board or the University Assessment Disciplinary Board, as applicable, in accordance with the University Assessment Regulations.   .

Academics are able to check for plagiarism both by using WISEflow or through other means.

Yes, it will be considered as an absence/consumed opportunity (according to the applicable general regulations or course regulations).

Depending on the number of credits missing at the end of the academic year, students may progress conditionally to the following year or may be required to repeat the year or take an extension year in terms of the applicable regulations. It is important to note that in the September Assessment Session of any academic year, students shall only be eligible to be assessed in Incomplete study-units, whether due to failure or absence, to which not more than a total of 20 ECTS credits are assigned.

Should you feel unwell on the day of the examination, it is advisable not to take the examination.

The procedures as outlined below shall apply:

UG Students

In terms of the General Regulations for University Undergraduate Awards, 2019   , students who absent themselves from online examinations and take-home examinations are not required to provide a medical report or evidence of a valid reason for absence except:

at the fourth (final) assessment opportunity of a study-unit (normally as a referred study-unit at the September Assessment Session of the year to which the study-unit has been referred);
at any assessment opportunity of a synoptic study-unit.

Where a valid reason must be presented, in case of illness, claims of a valid reason to justify an absence or medical reports shall be considered by a board appointed by Senate and (a) if the reason for absence is considered valid, Senate May allow the student to take the assessment at the next Assessment Session at which it is next scheduled, under the same conditions, first sit or as resit; or (b) if the reason for absence is not considered valid or if the evidence provided is not considered sufficient, Senate may declare a student to have definitely failed the missed assessment/s; or (c) any other action considered necessary or appropriate.

Notification of absence should be made to your FACULTY/INSTITUTE/CENTRE/SCHOOL  Office by phone by NOT LATER THAN ONE HOUR AFTER THE COMMENCEMENT OF AN EXAMINATION.

In the case of illness, students are to submit a Medical Report   which is available from this page. This Medical Report should be filled in legibly. Medical Reports issued by a family member of the student or National Insurance medical certificates or pre-printed certificates for the purpose of exempting pupils from attending school or medical certificates in the form of a letter are NOT acceptable for this purpose. Only medical reports written by medical practitioners who are certified and practising in Malta are accepted.

Medical Reports which do not state the reason for absence are not acceptable (i.e. it is not enough for the report to state that the student was sick or unwell on a certain date).
The Medical Report, together with any other documents in support of the request, must be emailed to the Faculty/Institute/Centre/School Office within 24 hours from the commencement of the examination. A receipt will be issued by the Officer acknowledging the email.

If the medical condition is a psychiatric/mental health issue, a certificate by a psychiatrist, in addition to the Medical Report, is also required.

UG Students (Medicine and Surgery, Dental Surgery, Foundation Studies, Liberal Arts, and Pre-Tertiary Certificate in the Foundations of Coaching) and PG Students

In terms of the University Assessment Regulations, 2009,   , students who absent themselves from examinations are required to inform the University of the reason for absence. Such justifications will be considered by Senate and if accepted as valid, students will be allowed to take the missed examination/s as a first sit in the September session of examinations. If the reason brought forward is not considered sufficient to justify students’ absence, the students shall be deemed to have failed the examination and shall be awarded a mark of 0 - Fail. If students are absent or fail an examination in the September session, then that examination will be taken at the first opportunity in the next academic year, subject to the student being eligible to progress to the following year in terms of the General Regulations for Undergraduate and Postgraduate Awards and the course bye-laws/regulations.

Notification of absence should be made to your Faculty/Institute/Centre/School Office by phone by NOT LATER THAN ONE HOUR AFTER THE COMMENCEMENT OF AN EXAMINATION.

In the case of illness, students are to submit a Medical Report   which is available from the following page. This Medical Report should be filled in legibly. Medical Reports issued by a family member of the student or National Insurance medical certificates or pre-printed certificates for the purpose of exempting pupils from attending school or medical certificates in the form of a letter are NOT acceptable for this purpose. Only medical reports written by medical practitioners who are certified and practising in Malta are accepted.

Medical Reports which do not state the reason for absence are not acceptable (i.e. it is not enough for the report to state that the student was sick or unwell on a certain date).The Medical Report, together with any other documents in support of the request, must be emailed to the Faculty/Institute/Centre/School Office within 24 hours from the commencement of the examination. A receipt will be issued by the Officer acknowledging the email.

If the medical condition is a psychiatric/mental health issue, a certificate by a psychiatrist, in addition to the Medical Report, is also required.

If students are quarantined and the examination will be held on campus, the student will miss the assessment opportunity but can sit for the missed exam at the next Assessment Session under the same conditions. A copy of the letter from the Health Authority needs to be provided to the respective F/I/C/S within one week of receiving it.

In the case of undergraduate courses, the same regulations for absence/non-submission, as detailed in regulations 52–55 of the General Regulations for University Undergraduate Awards, 2019    shall apply.  In the case of postgraduate courses and the following courses: Medicine and Surgery, Dental Surgery, Foundation Studies, Liberal Arts, and Pre-Tertiary Certificate in the Foundations of Coaching, regulation 28(2) of the Assessment Regulations    shall apply.

Yes, for assessments where a revision of paper is possible, students will be able to apply for a revision of paper after a result is published on eSIMS. Requests for revision of papers must be submitted online within one week from the publication of the component results. You will need to login on eSIMS  and click on the ‘View Results/Apply Revision of Paper/Accept F for AB’ option. You are subsequently required to select the unit and click on the ‘View Study-Unit Details’ button.

In the September Assessment Session, UG students may sit for study-units to which up to 20 ECTS credits are assigned as per the general regulations as well as for any units deferred from 2019/20 and 2020/21 because of circumstances beyond the control of UM or for individual reasons related to the pandemic. Eligibility for resits by PG students will be according to course regulations or bye-laws.  Any postgraduate study-units deferred for the same reasons as above may also be assessed.

If due to the current situation, certain study-units (e.g. lab work, clinical placements or school placements) cannot be held and their assessments have to be postponed, these will be referred due to this reason or for individual reasons related to the pandemic to the following year over and above the 12 credits normally allowed by the undergraduate general regulations.

Extensions over and above the periods allowed by the regulations shall only be allowed if Covid-19 pandemic challenges are still preventing students from pursuing their studies further.

Each Faculty/Institute/Centre/School will decide whether a deadline for the submission of a dissertation or project or similar is warranted or not, depending on the disruption caused by the present situation. Any extensions approved for this reason will be over and above the periods allowed by the regulations. If an extension is not approved, students should submit their work on time.

It is advisable that extensions are given until September 2021 (not beyond the end of the academic year) in the first instance, and if needs be, these can be reviewed after September depending on the health situation. Extensions or suspensions not due to the current situation should be considered as a normal extension of studies or a normal suspension.

The normal procedure for regular extensions/suspension  of study should apply. Students should be asked to fill in the student request form. It is important that on the request form the student indicates that the request is being made due to problems and difficulties arising from the pandemic

Methods of Assessment in the September Assessment Session shall be as for semester 1 and semester 2 of the current academic year.

The University has set up a Social Support Team to assist students with problems relating to examinations and study periods, such as lack of an adequate quiet study space, lack of the required technologies etc. This Team, which will receive and relay complaints and comments before, during and after the June online assessment session, can also help students with access issues and arrangements. You can contact the Social Support Team.


This information is constantly being updated. You are therefore encouraged to refer to this document regularly. In case of interpretation the provisions in the relevant regulations and course bye-laws shall apply.


Office of the Registrar

17th August 2021

 

https://www.um.edu.mt/registrar/exams/assessments/studentfaqs