Student FAQs

Assessments that were held during January 2020 will be held in the same manner as was done in January, i.e. physically on campus and invigilated; and assessments that were held during June 2020 will be held in the same manner as was done in June, i.e. remotely.

Timed examinations and take-home exams will be examined through two online platforms: WISEflow and the Exam VLE. Students will be informed about which platform will be adopted for each study-unit by their Faculty, Institute, Centre or School (FICS).

WISEflow is a digital assessment platform that is being made available for the upcoming examination sessions. WISEflow allows the creation of multiple-choice, short-answer, true/false, and other interactive exams, and can also be used for essay-based exams. WISEflow has a plagiarism detection facility.
The Exam VLE (based on the Moodle platform) will be used exclusively for exams. The Exam VLE will be very similar to the UM VLE used for teaching. Turnitin will be available in the Exam VLE.
Zoom videoconferencing platform will be used for oral exams and vivas. 
Timetables will continue to be published by the respective FICS on the respective website.
A take-home examination is an assessment that students take at home within a time limit established by the FICS (for example over 12 hours, 24 hours, 48 hours or as indicated). Students may be directed to consult their own notes, course texts and other materials. The exam paper can be downloaded and answers submitted through Exam VLE or WISEflow as informed by email from your FICS.
A timed examination is an assessment that students take at home within a strict time limit, established by the FICS, normally as assigned for written examinations taken on-campus. The exam paper can be downloaded and answers submitted through WISEflow or Exam VLE (as informed by email from your FICS).

In the case of exams that will be held online, students are requested to log on to the identified platform (WISEflow or Exam VLE) 24 hours before the scheduled time of the examination in order to check if they are registered for the exam. If not, students are urged to contact their home faculty to resolve the matter. In case of exams that will be held in an examination hall/classroom, students need to check the list of registered students before entering.

For each scheduled online examination, students will be receiving through email details of the platform that will be used. Students will also be invited to test this environment by taking a trial which will be organised by the lecturer. Students who do not receive any communication by 24 hours before the scheduled time of the examination are to contact the respective FICS to ensure they will be able to take the exam as scheduled.
The login page for Wiseflow is mt.wiseflow.net/um
The login page for the Exam VLE is um.edu.mt/examvle
The login page for Zoom is universityofmalta.zoom.us
If you have accessed the Exam VLE area before the stipulated exam time, it is important that you refresh the browser page so that the exam paper will become accessible.

Ad blockers and pop up blockers may cause WISEflow to generate errors. If you are using such software and are experiencing problems, you should disable these, or try an incognito window or a different browser. Pop up blocker for Chrome - Poper Blocker and uBlock Origin are browser extensions that were found to cause issues with WISEflow.

Disabling Chrome extensions:

  • Click on the Chrome menu at the top-right corner
  • Click on Settings
  • From the left menu, click on Extensions
  • Locate the extension and use the corresponding switch to disable it.

Disabling Microsoft Edge extensions:

  • Click on the Settings menu at the top-right corner
  • Click on Extensions
  • Locate the extension and use the corresponding switch to disable it.

Disabling Firefox extensions:

  • Click on the menu at the top-right corner
  • Click on Add-ons
  • Locate the extension and use the corresponding switch to disable it.

Disabling Safari extensions:

  • Open the Safari menu and choose Preferences
  • Click on Extensions
  • Uncheck the box next to the extension name to disable it.

Some VPN software may cause WISEflow to generate errors so it should be turned off as a precaution.

If you are unable to find the button to start your exam or upload/hand in your paper, make sure to scroll down to locate this. If you are still unable to see this button, you may need to zoom out of your screen.

If you see a blank page as soon as you start the exam, make sure to scroll down until you see a Start button. Click on Start to load your exam paper.

If you encounter any other difficulties during the exam, make sure to contact your FICS immediately, using the contact numbers provided in the exam paper instructions.

Each online examination paper rubric will include information (contact phone numbers, email address etc) through which to contact the FICS responsible for the examination. If you have any difficulties of any nature, please make contact immediately. In case of any difficulties for exams that will be held on campus, the usual procedure should apply, that is calling the invigilator to speak up with the FICS. 

In such cases students are to immediately inform the FICS identified in the contact information provided in the examination paper rubric.

It is possible to mitigate for power cuts by keeping your laptop/device fully charged.

In the case of Internet connectivity problems, it might be possible to set up your mobile device as a hotspot. If you are unsure if your plan or device allows for this, you should refer to your service provider.

If you believe there is an error or missing information in the examination paper, you are to contact the FICS using the contact information provided on the rubric of the examination paper. You will then be guided accordingly.

Whenever appropriate, extra time has been allocated to allow for download and upload. This will be shown in the rubric of the examination paper, for example: 9:00 to 11:00 + minimum 30 minutes additional time. It is important that the extra time, when allocated, is only used to download the examination paper and upload the answers. Students should strive to complete the examination in the normal duration allowed. You should not leave it to the last minute to upload your answers, as in such cases no additional time will be allowed.

In case of examinations held on campus, students are reminded that five minutes reading and noting time are being added to the duration of the examination. 

A wide selection of scanning mobile apps are available for Android, iOS and Windows smartphones. The Adobe Scan app and Microsoft Office Lens app enable the scanning of multiple pages into a single PDF file. Both scanning apps are free and available for Android and iOS smartphones. Office Lens is also available for Windows smartphones. Students should be guided to try these scanning apps in preparation for their examinations. Students should write page numbers before scanning their pages.

When you submit answer files in the Exam VLE or WISEflow, you should use the following naming convention:
Study-unit Code Exam Submission e.g. ABC1234 Exam Submission

Do NOT include your name in any answer files. 

If you need to submit multiple files, consider the following naming conventions:
Study-Unit Code Exam Submission Part A e.g. ABC1234 Exam Submission Part A
Study-Unit Code Exam Submission Part B e.g. ABC1234 Exam Submission Part B


OR

Study-Unit Code Exam Submission Q1 e.g. ABC1234 Exam Submission Q1
Study-Unit Code Exam Submission Q2 e.g. ABC1234 Exam Submission Q2
...

You have the option to either type in your answers on a word document or write down your answers on an A4 sheet/s of paper, clearly numbering each page. Kindly refer to Q17 for recommendations about scanning your work. However, please be forewarned that you may be subjected to a mini oral to safeguard against plagiarism, collusion or other misdemeanours.
Yes, manuals for WISEFlow and Exam VLE are available.
During timed and take-home examinations taken online, the University of Malta will not tolerate cheating or attempts at cheating in examinations. Students are expected to abide by the following declaration:
I declare that I am aware of the provision of the regulations regarding conduct during examinations and I pledge to observe them.
Students who allegedly commit any misdemeanour (including plagiarism/collusion) will be considered by the Faculty Assessment Disciplinary Board or the University Assessment Disciplinary Board, as applicable, in accordance with the University Assessment Regulations.
The University has set up a Social Support Team to assist students with problems relating to examinations and study periods, such as lack of an adequately quiet study space, lack of the required technologies etc. This Team, which will receive and relay complaints and comments before, during and after the June online assessment session, can also help students with access issues and arrangements. The Social Support Team can be contacted at socialsupport2020@um.edu.mt
If students download an examination paper and start an examination on any platform but do not submit/upload their response, this will be regarded as having sat for the examination. The consequence will be according to the applicable course or general regulations or bye-laws.
The procedure that was adopted during the January 2020 Examination session will apply for the June 2020 Examination session, as outlined below:

UG Students

In terms of the General Regulations for University Undergraduate Awards, 2019, students who absent themselves from online examinations and take-home examinations are not required to provide a medical report or evidence of a valid reason for absence except:
  1. at the fourth (final) assessment opportunity of a study-unit (normally as a referred study-unit at the September Assessment Session of the year to which the study-unit has been referred);
  2. at any assessment opportunity of a synoptic study-unit.

Where a valid reason must be presented, in case of illness, claims of a valid reason to justify an absence or medical reports shall be considered by a board appointed by Senate and (a) if the reason for absence is considered valid, Senate May allow the student to take the assessment at the next Assessment Session at which it is next scheduled, under the same conditions, first sit or as resit; or (b) if the reason for absence is not considered valid or if the evidence provided is not considered sufficient, Senate may declare a student to have definitely failed the missed assessment/s; or (c) any other action considered necessary or appropriate.

Notification of absence should be made to your FICS Office by phone by NOT LATER THAN ONE HOUR AFTER THE COMMENCEMENT OF AN EXAMINATION.

In the case of illness, students are to submit a Medical Report which is available from this page. This Medical Report should be filled in legibly. Medical Reports issued by a family member of the student or National Insurance medical certificates or pre-printed certificates for the purpose of exempting pupils from attending school or medical certificates in the form of a letter are NOT acceptable for this purpose. Only medical reports written by medical practitioners who are certified and practising in Malta are accepted.

Medical Reports which do not state the reason for absence are not acceptable (i.e. it is not enough for the report to state that the student was sick or unwell on a certain date).
The Medical Report, together with any other documents in support of the request, must be emailed to the Faculty/Institute/Centre/School Office within 24 hours from the commencement of the examination. A receipt will be issued by the Officer acknowledging the email.

If the medical condition is a psychiatric/mental health issue, a certificate by a psychiatrist, in addition to the Medical Report, is also required.

Students who log in for the online examination and decide to discontinue the examination will be considered as having sat for the examination. Should they decide to log out from the examination, they will be awarded marks for any work done, as appropriate. Should you feel unwell on the day of the examination, it is advisable not to log in for the examination and this will be considered as a missed opportunity. Depending on the number of credits missing at the end of the academic year, students may progress conditionally to the following year or may be required to repeat the year or take an extension year in terms of the applicable regulations. It is important to note that in the September Assessment Session of any academic year, students shall only be eligible to be assessed in Incomplete study-units, whether due to failure or absence, to which not more than a total of 20 ECTS credits are assigned.

UG Students (Medicine and Surgery, Dental Surgery and Foundation Studies) and PG Students

In terms of the University Assessment Regulations, 2009, students who absent themselves from examinations are required to inform the University of the reason for absence. Such justifications will be considered by Senate and if accepted as valid, students will be allowed to take the missed examination/s as a first sit in the September session of examinations. If the reason brought forward is not considered sufficient to justify students’ absence, the students shall be deemed to have failed the examination and shall be awarded a mark of 0 - Fail. If students are absent or fail an examination in the September session, then that examination will be taken at the first opportunity in the next academic year, subject to the student being eligible to progress to the following year in terms of the General Regulations for Undergraduate and Postgraduate Awards and the course bye-laws/regulations.

Notification of absence should be made to your Faculty/Institute/Centre/School Office by phone by NOT LATER THAN ONE HOUR AFTER THE COMMENCEMENT OF AN EXAMINATION.

In the case of illness, students are to submit a Medical Report which is available from the following page: http://www.um.edu.mt/registrar/students. This Medical Report should be filled in legibly. Medical Reports issued by a family member of the student or National Insurance medical certificates or pre-printed certificates for the purpose of exempting pupils from attending school or medical certificates in the form of a letter are NOT acceptable for this purpose. Only medical reports written by medical practitioners who are certified and practising in Malta are accepted. 

Medical Reports which do not state the reason for absence are not acceptable (i.e. it is not enough for the report to state that the student was sick or unwell on a certain date).The Medical Report, together with any other documents in support of the request, must be emailed to the Faculty/Institute/Centre/School Office within 24 hours from the commencement of the examination. A receipt will be issued by the Officer acknowledging the email. 

If the medical condition is a psychiatric/mental health issue, a certificate by a psychiatrist, in addition to the Medical Report, is also required. 

Students who log in for the online examination and decide to discontinue the examination will be considered as having sat for the examination. Should they decide to log out from the examination, they will be awarded marks for any work done, as appropriate. Should you feel unwell on the day of the examination, it is advisable not to log in for the examination and this will be considered as a missed opportunity. Depending on the number of credits missing at the end of the academic year, students may progress conditionally to the following year or may be required to repeat the year or take an extension year in terms of the applicable regulations. It is important to note that in the September Assessment Session of any academic year, students shall only be eligible to be assessed in Incomplete study-units, whether due to failure or absence, to which not more than a total of 20 ECTS credits are assigned.
Yes, for assessments where a revision of paper is possible, students will be able to apply for a revision of paper after a result is published on eSIMS. Requests for revision of papers must be submitted online within one week from the publication of the component results. You will need to login on eSIMS and click on the ‘View Results/Apply Revision of Paper/Accept F for AB’ option. You are subsequently required to select the unit and click on the ‘View Study-Unit Details’ button. Please note that the alternative methods of assessment being used in June 2020 have not been updated in eSIMS. If the alternative assessment does not permit revision, a request for a revision of paper cannot be submitted. The University reserves the right to withdraw and refund an application for a Revision of Paper where the alternative assessment method does not allow a Revision of Paper.
There will be no changes to these regulations. However, in view of the COVID-19 pandemic, the Senate has approved that certain provisions of the regulations may not be enforced to allow for the upheaval caused by the pandemic. Such special consideration will be given with regard to study-units held in semester 2 or which were spread over a year. Assessments of semester 1 study-units which were held before the pandemic emergency started will not be given any special consideration.
If students are missing or fail in more than 20 credits (in semester 2 or some in semester 1 and some in semester 2) FICS may allow students to take more than 20 credits in September on a case by case basis. Students who missed or failed more than 20 credits in semester 1 will not be eligible for any concessions.
Due to the current situation, certain study-units (e.g. lab work, clinical placements or school placements) could not be held and their assessment has been postponed. Such study-units will be referred to the next year over and above the 12 credits normally allowed by the regulations. However, assessments which were held in June 2020 through alternative methods will not be eligible for this concession.

Each FICS will decide whether a deadline for the submission of a dissertation or project or similar is warranted or not, depending on the disruption caused by the present situation. Any extensions approved for this reason will be over and above the periods allowed by the regulations. If an extension is not approved, students should submit their work on time; if there are any reasons why this is not possible, students should inform their supervisor as soon as possible, giving reasons.

It is advisable that extensions are given until September 2020 (not beyond the end of the academic year) in the first instance, and if needs be, these can be reviewed after September depending on the health situation. Extensions or suspensions not due to the current situation should be considered as a normal extension of studies or a normal suspension.

The normal procedure for regular extensions/suspension of study should apply. Students should be asked to fill in the student request form. It is important that on the request form the student indicates that the request is being made due to problems and difficulties arising from the pandemic.

If your exam is being held via the WISEflow platform, the faculty will be able to contact you by making use of the software's direct message facility. The faculty might also contact you by SMS.
If your exam is being held via the Exam VLE platform, in the first instance the faculty will be contacting you by SMS.
If the faculty needs to send you a longer message, an SMS will be sent, directing you to check your email.
It is therefore of the utmost importance that your mobile number registered on eSIMS is correct. If you have changed your mobile number after you started your course, please update it. If you had opted not to provide the University with your mobile number, please consider doing so, at least during the exam period.

The form of assessment in the September Assessment Session shall be the same as taken in the January or the June 2020 Assessment Session.

The September 2020 Assessment Session will be held during the period 1st to 19th September.  Where assessments were held outside the June Assessment Session, the next assessment of these examinations shall be held no earlier than 8 weeks after the first sitting of the relevant assessments.

  • Assessments that were held during January 2020 will be held in the same manner as was done in January, ie, physically on campus and invigilated; and
  • Assessments that were held during June 2020 will be held in the same manner as was done in June, ie, remotely, either through Exam VLE or through WISEflow.  If for example, the method of assessment had been changed to an assignment, the resit shall also be through an assignment.
    The University will take all necessary health and safety measures as advised by the health authorities when organising assessments on campus.
  • UM international students who failed or missed an opportunity in the January 2020 Assessment Session and cannot return to Malta due to travel restrictions or who are in their final year, or who are officially abroad, may be given an alternative method of assessment assigned by the respective lecturer.
  •  

Students who, on the date of their examination/s are in mandatory quarantine as required by the Health Authorities, should provide the document sent to them by the Authorities to their Faculty Manager/Officer in charge before the date of the examination. In such cases only, the University will make arrangements so that students sit for the missed examination/s within a period of up to approximately 15 days from when the mandatory quarantine ends.


https://www.um.edu.mt/services/coronavirus/assessments2020/studentfaqs