| CODE | COU0901 | ||||||||
| TITLE | Basic Communication Skills for Dental Surgery Assistants | ||||||||
| UM LEVEL | 00 - Mod Pre-Tert, Foundation, Proficiency & DegreePlus | ||||||||
| MQF LEVEL | 4 | ||||||||
| ECTS CREDITS | 4 | ||||||||
| DEPARTMENT | Counselling | ||||||||
| DESCRIPTION | This study-unit is an introductory study-unit, introducing students to the foundation knowledge of professionalism and professional development, focusing on professional image, communication skills including listening, empathy giving feedback, teamwork in health care and personal growth in continual professional development. Study-unit Aims: The objectives of this study-unit is to: - Provide the student the theoretical background for basic communication skills; - Provide the student with a thorough understanding of different models of communication; - Providing the student the necessary communication skills in clinical practice; - Providing the student the necessary techniques that will help them cope with challenging situations in their personal and professional lives. Learning Outcomes: 1. Knowledge & Understanding: By the end of the study-unit the student will be able to: - Discuss basic communication theory; - Discuss the three basic tenets of empathy, congruence and unconditional positive regard; - Discuss the skills of basic empathy, pacing, probing, advanced accurate empathy challenging, giving feedback and immediacy; - Discuss ethical and professional issues around communicating with patients. 2. Skills: By the end of the study-unit the student will be able to: - Practice basic communication skills including pacing, basic empathy, probing, advanced accurate empathy, challenging and giving feedback; - Apply professional communication skills, having the ability to describe the concepts of oral health, and general well being; - Communicate effectively with the patient and professionals in the dental team; - Explore theoretical knowledge through further reading and research; - Foster the integration of knowledge and theory into dental surgery assistance; - Maintain appropriate boundaries with patients and professionals in the dental team. Main Text/s and any supplementary readings: Main Text: Title: Communication Skills for the Healthcare Professional Author: Laurie Kelly McCorry, Jeff Mason Edition: 1st ISBN-10: 1582558140 ISBN-13: 978-1582558141 Supplementary reading: Title: The Skill Helper: A Problem-Management and Opportunity-Development Approach to Helping Author: Gerard Egan Edition: 10th ISBA-10: 1285065719 ISAN-13: 978-1285065717 |
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| STUDY-UNIT TYPE | Lecture and Independent Study | ||||||||
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| LECTURER/S | Melanie Demarco |
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The University makes every effort to ensure that the published Courses Plans, Programmes of Study and Study-Unit information are complete and up-to-date at the time of publication. The University reserves the right to make changes in case errors are detected after publication.
The availability of optional units may be subject to timetabling constraints. Units not attracting a sufficient number of registrations may be withdrawn without notice. It should be noted that all the information in the description above applies to study-units available during the academic year 2023/4. It may be subject to change in subsequent years. |
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