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Browsing by Subject Consumer satisfaction -- Malta

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Issue Date	Title	Author(s)
2020	Assessing the impact of self-service technology (SST) service quality on consumer satisfaction and loyalty : a case in the Maltese retail industry	Camilleri, Rachel (2020)
2014	Audit service quality, client satisfaction and client loyalty : evidence from Malta	Bonavia, Graziella
2005	Beyond the hotel walls : the influence of service quality on loyalty	Chetcuti, Stephanie (2005)
2021	Churn rates : a comparison between Maltese companies vs i-gaming companies	Muscat, Nigel (2021)
2023	Critical evaluation of the factors in attracting and retaining customer relationship in the local banking industry	Mallia, Gianella (2023)
2020	The customer behaviour and satisfaction levels in a destination wedding in Malta	Cassar, Enya (2020)
2013	Customer experience and engagement : the perspective of a local telecommunications company	Fenech, Ivy Jean
2006	Customer satisfaction : a case study of guest satisfaction at Malta Hilton	Gatt, Nicholas (2006)
2016	Customer satisfaction of boutique accommodation in the Maltese market	Muscat, Danica
2016	Customer switching behaviour in the local supermarket industry	Borg, Miguel
2012	Customers' attitudes towards online banking services: an empirical analysis of the Maltese context	Fenech, Maria Diandra
2020	Digital innovation in the banking industry	Sammut, Waylen (2020)
2023	The effect of e-CRM on customer satisfaction in the banking industry : a case study in Malta	Xuereb, Christiana (2023)
2014	An empirical investigation of customer satisfaction in the Maltese banking industry	Busuttil, Deborah
2015	Exploring user experience as a driver of process innovation	Ivanova, Petya Ivanova (2015)
2010	From corporate credibility to customer loyalty : examining the role of customer trust, commitment and involvement	Mifsud, Jennifer J. (2010)
2020	The impact of foreign workers in Malta’s hospitality industry, with specific reference to front of house service : perception or fact?	Grech, Owen (2020)
2014	The impact of guest satisfaction on expenditure : case study of a superior hotel in Malta	Toroi, Pasi
2016	The impact of the servicescape on customer perceptions of service quality in the hotel industry	Sant, Julia
2014	Innovations in internet banking and banks in Malta	Vella, Katia

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