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Showing results 10 to 29 of 34 < previous next >

Issue Date	Title	Author(s)
1997	Customer care and corporate reputation	Caruana, Albert
1995-10	Customer care, not all smiles	Caruana, Albert
2022	Customer perspectives on the process of co-creation with chatbots	Castillo, Daniela; Canhoto, Ana; Said, Emanuel
2023	The customer service and building safe relationships between the enterprise and suppliers in VUCA times	Wereda, Wioletta; Moch, Natalia; Wereda, Paweł
2021	Customers’ perception and company-customer relationship	Bojanowska, Agnieszka; Buraczyńska, Barbara; Żelazna, Anna
2019	The effect of automated service interactions on customer value – a review and research agenda	Castillo, Daniela; Canhoto, Ana Isabel; Said, Emanuel
1995-01	Effect of service characteristics on marketing	Caruana, Albert
2017	Evaluating the effectiveness of management information systems for small and medium-sized enterprises : a user satisfaction approach	Khubaev, Georgy Nikolaevich; Shpolianskaya, Irina Iurievna; Doljenko, Aleksej Ivanovich; Scherbakov, Sergej Mihajlovich; Efimov, Evgenij Nikolaevich
2012	Exploring the service factors considered important in today's manufacturing industry	Bugeja, Peter Paul
2019	Gamification as an engagement marketing strategy	Grech, Elaine Marie; Briguglio, Marie; Said, Emanuel
2009	Gaming as seen from a service point of view : the legal perspective	Tua, Rachel
2016	Internal control and risk management with the licencing and testing department	Muscat, Nadia Maria (2016)
2022	Investigating the impact of customer service chatbots on the customer journey	Micallef, Annika (2022)
2023	Investigating the impact of customer service chatbots on the customer journey	Micallef, Annika; Castillo, Daniela
2022	Live support by chatbots with artificial intelligence : a future research agenda	Camilleri, Mark Anthony; Troise, Ciro
2004	Loyalty and e-loyalty	Caruana, Albert
2022	L’evoluzione normativa della consulenza assicurativa : forme e significati	Marano, Pierpaolo
1995	The measurement of the service quality of clinical laboratories	Rizzo, Marion; Caruana, Albert
2020	The new EU rules on insurance customer/policyholder protection viewed against the NAIC model acts	Martinez, Leo Paul; Marano, Pierpaolo
2019	Practitioners’ viewpoint on the relationship between customer service and market share in the airline industry	Camilleri, Kurt

Showing results 10 to 29 of 34 < previous next >