Students' satisfaction at Jordanian universities and its relation to some variables

Abstract

The purpose of this study is to determine and compare the importance and the various levels of satisfaction related to undergraduate students at public and private universities in Jordan. The study sample consists of 304 students distributed over two groups: public university (n = 120) and private university (n = 184). Means, standard deviations and three-way analysis of variance (MANOVA) are used to compare students’ perception to the levels of importance and satisfaction, and the mean difference between the two levels in two different institutions. All significant MANOVAs were followed by one-way ANOVA to determine which group differs significantly from the others. Results of the study reveal that students at public and private universities consider the importance of the Satisfaction Scales to be ‘somewhat important’. Students at public universities consider the satisfaction to be ‘neutral’, while students at private universities consider it to be ‘somewhat dissatisfied’. In general, students at public and private universities believe the performance gap levels to be high.