Career development in the Malta Public Service to enable a better quality service : a departmental case study at the Central Procurement and Supplies Unit

Abstract

The intention of this study is to analyse the correlation which exists between career developments systems and training programmes and quality service, at the Central Procurement Supplies Unit. The aim is to define what are the perceptions and attitudes of the employees to career development systems, training programmes and quality service. In the course of this study, the inter-relationships between career development, training and quality service were explored as to identify any obstacles that hinder quality service. The rationale of this study was achieved through thirty-eight questionnaires, which included various open ended questions, and two oneto- one interviews. The study established a number of barriers to quality service due to the current CPSU employees’ career development schemes and training programmes. The findings reveal that although the PAHRO, CPSU management and CDRT are contributing through various career development opportunities and training programmes, there is room for improvement. New career development practices which enhance the motivation of the employees deployed in the Administrative Grades, are essential. The CPSU requires more skills and expertise in various sections whilst employees need to undergo specific training programmes. CPSU is compelled to develop SOPs to standardise work systems and deliver a quality service. By collaborating to a proactive strategy of recruitment and training, the management will not only be supporting the employee but also investing in CPSU human capital. The message of reassurance to the employees will in turn increase their engagement with the organisation. Ultimately this will contribute to the achievement of the mission CPSU was set for. It is hoped that the recommendations contained in this study will encourage those at the helm of the public administration to develop career development systems and training programmes for specific departments, to assist employees in becoming experts in the area they are performing in.