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Showing results 24 to 34 of 34
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Issue Date
Title
Author(s)
2022
Live support by chatbots with artificial intelligence : a future research agenda
Camilleri, Mark Anthony
;
Troise, Ciro
2004
Loyalty and e-loyalty
Caruana, Albert
2022
L’evoluzione normativa della consulenza assicurativa : forme e significati
Marano, Pierpaolo
1995
The measurement of the service quality of clinical laboratories
Rizzo, Marion
;
Caruana, Albert
2020
The new EU rules on insurance customer/policyholder protection viewed against the NAIC model acts
Martinez, Leo Paul
;
Marano, Pierpaolo
2019
Practitioners’ viewpoint on the relationship between customer service and market share in the airline industry
Camilleri, Kurt
1994-11
Relationship marketing : is it the way ahead?
Caruana, Albert
1996
The service quality of clinical laboratories.
Rizzo, Marion
2003
Theory and application of BCMP networks
Farrugia, Tony (2003)
2013
Understanding customer attractiveness to sellers
Caruana, Albert
2021
When chatbots fail - exploring customer responsibility attributions of co-created service failures : an abstract
Castillo, Daniela
;
Canhoto, Ana
;
Said, Emanuel