Browsing by Subject Customer relations -- Management

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Issue DateTitleAuthor(s)
2015The adoption of customer relationship management tools used to penetrate the Maltese market : the case of Banif bankAttard, Noelle
2022The application of customer relationship management for digital health systems with the management of outpatients as a use caseFenech, Nicole (2022)
2012Bank customer relationship management systems and data protectionAzzopardi, Anna Rita
2015Combining ERP with CMS technologies for improving the local manufacturing sectorBorg, Aaron
2015Company perceptions on CRM adoptionMicallef, Miriana
2013The contribution of e-customer relationship management to online customer experience with respect to Generation Y usersAbela, Anton (2013)
2023Critical evaluation of the factors in attracting and retaining customer relationship in the local banking industryMallia, Gianella (2023)
2022Customer experience management : mapping the bus customer journey in Malta and GozoMizzi, Amanda M. (2022)
2022Customer relationship management : game providers and casino operators in the iGaming industryPace, Michela (2022)
2013Customer relationship management : the potential of social media and cloud computing toward local small-to-medium sized enterprisesSaliba, Roberto
2021-10Customer relationship management in the purchase decision processKrasniqi, Drita; Vlahna, Kastriote; Krasniqi, Bletrona
2023The customer service and building safe relationships between the enterprise and suppliers in VUCA timesWereda, Wioletta; Moch, Natalia; Wereda, Paweł
2021Customers’ perception and company-customer relationshipBojanowska, Agnieszka; Buraczyńska, Barbara; Żelazna, Anna
2013Data mining : a solution for customer relationship management (CRM) in retail businessesAgius, Christa (2013)
2011Determinants in the adoption of a customer relationship management system : a study among bank managersVella, Joseph M.
2014The development of marketing strategy and customer relationship management in the retail industryDimech, Angela
2021Discovering customer behavioural patterns from financial transactionsAzzopardi, Ayrton Senna (2021)
2018The economic impact of relationship bonding tactics : a research agendaHalim, Rizal Edy
2012The effect of behavioural activation and inhibition on CRM adoptionVella, Joseph M.; Caruana, Albert; Pitt, Leyland F.
2023The effect of e-CRM on customer satisfaction in the banking industry : a case study in MaltaXuereb, Christiana (2023)