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Browsing by Subject Customer relations -- Management
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Showing results 1 to 20 of 53
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Issue Date
Title
Author(s)
2015
The adoption of customer relationship management tools used to penetrate the Maltese market : the case of Banif bank
Attard, Noelle
2022
The application of customer relationship management for digital health systems with the management of outpatients as a use case
Fenech, Nicole (2022)
2012
Bank customer relationship management systems and data protection
Azzopardi, Anna Rita
2015
Combining ERP with CMS technologies for improving the local manufacturing sector
Borg, Aaron
2015
Company perceptions on CRM adoption
Micallef, Miriana
2013
The contribution of e-customer relationship management to online customer experience with respect to Generation Y users
Abela, Anton (2013)
2023
Critical evaluation of the factors in attracting and retaining customer relationship in the local banking industry
Mallia, Gianella (2023)
2022
Customer experience management : mapping the bus customer journey in Malta and Gozo
Mizzi, Amanda M. (2022)
2022
Customer relationship management : game providers and casino operators in the iGaming industry
Pace, Michela (2022)
2013
Customer relationship management : the potential of social media and cloud computing toward local small-to-medium sized enterprises
Saliba, Roberto
2021-10
Customer relationship management in the purchase decision process
Krasniqi, Drita
;
Vlahna, Kastriote
;
Krasniqi, Bletrona
2023
The customer service and building safe relationships between the enterprise and suppliers in VUCA times
Wereda, Wioletta
;
Moch, Natalia
;
Wereda, Paweł
2021
Customers’ perception and company-customer relationship
Bojanowska, Agnieszka
;
Buraczyńska, Barbara
;
Żelazna, Anna
2013
Data mining : a solution for customer relationship management (CRM) in retail businesses
Agius, Christa (2013)
2011
Determinants in the adoption of a customer relationship management system : a study among bank managers
Vella, Joseph M.
2014
The development of marketing strategy and customer relationship management in the retail industry
Dimech, Angela
2021
Discovering customer behavioural patterns from financial transactions
Azzopardi, Ayrton Senna (2021)
2018
The economic impact of relationship bonding tactics : a research agenda
Halim, Rizal Edy
2012
The effect of behavioural activation and inhibition on CRM adoption
Vella, Joseph M.
;
Caruana, Albert
;
Pitt, Leyland F.
2023
The effect of e-CRM on customer satisfaction in the banking industry : a case study in Malta
Xuereb, Christiana (2023)