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Browsing by Subject Customer relations -- Management

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Issue DateTitleAuthor(s)
2015The adoption of customer relationship management tools used to penetrate the Maltese market : the case of Banif bankAttard, Noelle
2012Bank customer relationship management systems and data protectionAzzopardi, Anna Rita
2015Combining ERP with CMS technologies for improving the local manufacturing sectorBorg, Aaron
2015Company perceptions on CRM adoptionMicallef, Miriana
2013The contribution of e-customer relationship management to online customer experience with respect to Generation Y usersAbela, Anton (2013)
2013Customer relationship management : the potential of social media and cloud computing toward local small-to-medium sized enterprisesSaliba, Roberto
2014The development of marketing strategy and customer relationship management in the retail industryDimech, Angela
2018The economic impact of relationship bonding tactics : a research agendaHalim, Rizal Edy
2012The effect of behavioural activation and inhibition on CRM adoptionVella, Joseph; Caruana, Albert; Pitt, Leyland F.
2011The effects of customer relationship management on customer loyalty, within the financial services industryMallia, Daniela (2011)
2017Evaluating the effectiveness of management information systems for small and medium-sized enterprises : a user satisfaction approachKhubaev, Georgy Nikolaevich; Shpolianskaya, Irina Iurievna; Doljenko, Aleksej Ivanovich; Scherbakov, Sergej Mihajlovich; Efimov, Evgenij Nikolaevich
2013The evolution of customer relationship management in the Maltese banking industryCauchi, Annemarie
2009The impact of a proposed customer incentive scheme on an owner-managed company facing cash flow and stock problems : a financial evaluationBianco, Robert
2012The impact of direct marketing on customer relationship managementGrech, Carmen (2012)
2015The impact of social media on customer relationship management in the restaurant sectorAttard Gialanze’, Martha
2011The implications of CRM for online travel agenciesBaldacchino, Alanna
2012The McDonald's experience : insights from the Maltese marketXuereb, Klara
2019Modelling customer lifetime value in iGamingCatania, Thomas
2013Organizational commitment and users’ perception of ease of use : a study among bank managersVella, Joseph; Caruana, Albert; Pitt, Leyland F.
2020Predictive modelling of customer lifetime value in online gamingChetcuti, Janet
Showing results 1 to 20 of 26  next >