A critical analysis of project quality management in high-rise buildings in Malta : perspectives of project managers

Abstract

The increasing number of high-rise buildings in Malta presents new challenges and opportunities for the local construction industry. High-rise structures in Malta spark disputes from proponents and detractors. The 21st-century Maltese construction sector struggles with quality, productivity, safety, schedule adherence, and cost overruns. This raised the need to explore the current success factors and barriers to quality in high-rise building project work, particularly in Malta. Malta's high-rise building development has also made project quality management a priority for project managers. Against this background, this study set out to create new understandings of project quality management in the setting of high-rise buildings from the viewpoints of six project managers in Malta. The study employed a qualitative methodology, utilising the combined framework of Total Quality Management and Kaizen Philosophies. The inquiry into the lived experiences of six project managers was carried out by means of individual face-to-face semi-structured interviews. The synthesis of primary research data suggests that the management of project quality in high-rise construction projects in Malta can be improved by implementing ten key factors. These factors include meeting client expectations, investing in a competent quality management team, engaging consultants and contractors with the appropriate mindset, and involving the project manager from the early stages. Additionally, it is important to foster a culture that prioritises a collective and continuous commitment to achieving excellence in construction quality management. This can be achieved by shifting the mindset of everyone involved. Furthermore, it is crucial to develop the capabilities, knowledge, and skills of all stakeholders through ongoing training and professional development. Also, effective communication among project managers and stakeholders at all levels is essential for efficient coordination. This dissertation offers significant insights for further research, policy development, and practical application.