Patients ; perception of Radiographers’ communication skills during planar X-ray imaging : a single centre study

Abstract

PURPOSE: To explore patients’ perception of radiographers’ communication skills during planar X-ray imaging examinations at a general hospital in Malta.

METHODS: A random sample of patients attending for planar x-ray examinations at a medical imaging department at a general hospital in Malta filled out a self-designed questionnaire consisting of demographic data, and scored a series of statements on a Likert scale of 1–4, with 1 being ‘very unsatisfied’, 2 being ‘unsatisfied’, 3 being ‘satisfied’, and 4 being ‘very satisfied’. Data was collected and analysed to identify trends and understand patients’ perception of radiographers’ communication skills. The Friedman test and Kruskal-Wallis test were used to analyse the gathered data.

RESULTS: Mean scores were either 3 (satisfied) or 4 (very satisfied). There were no significant (p>0.05) discrepancies when comparing the different demographics. Females provided significantly (p<0.05) higher mean rating scores than males. Patients’ scores varied the most in the statement ‘radiographers informed me of what they had to do next’.

CONCLUSION: This is the first study of its kind performed locally evaluating patients’ perceptions of radiographers’ communication skills. The mechanism in place locally for training radiographers in patient communication appears to be effective, as patients are given instructions clearly and without undue discomfort. To make it simpler for patients once they have completed the X-ray and put their minds at ease during their entire stay at the hospital, a clearer pathway should be implemented. Having radiographers with good communication skills improves the patients’ experience when attending for imaging services.

LIMITATIONS: The limitations of this study include a small sample size, potential response bias introduced by participants filling the questionnaire, and a number of radiographers being non-nativespeakers, which could contribute to communication challenges.