Digital diplomacy : reskilling and upskilling efforts in small island developing states

Abstract

This work evaluates the reskilling and upskilling efforts from the operational perspectives and strategic perspectives of digital diplomacy in the permanent missions of Small Island Developing States (SIDS). Two research questions and two hypotheses are raised. Dependency Theory, Elite Theory and the Global South Perspective are used to build the theoretical support for this study. This study examines the impact of digital diplomacy from an operational perspective based on the technological capacity of personnel in SIDS permanent missions in using digital diplomacy. It also investigates the United Nations (UN) system's support in strengthening policy and partnerships, including the creation of a Tech Ambassador position as part of strategic perspective in digital diplomacy. A mixed-methods approach is used, combining quantitative data from online surveys of 22 participants from permanent missions of SIDS, with qualitative analysis of UN policy documents and reports, high-level statements, and strategic plans from selected UN agencies. Quantitative data from a diverse sample of participants are analyzed using t-test, while qualitative data is obtained through document analysis and thematic analysis of interview transcripts. The findings indicate that reskilling and upskilling are crucial for ambassadors and foreign affairs personnel in SIDS missions to keep up with technological advancements. The UN system plays a significant role in these efforts by creating quality policies and collaborating with specialized agencies, funds, and programs. This study provides practical insights for capacity building and highlights the UN’s role in boosting SIDS’ institutional and technological capacities, including the potential creation of a Tech Ambassador position in SIDS that will have a long-term strategic impact in international diplomacy and relations.