The challenges of retaining professional I.T. employees : a case study of Hob Software LTD.

Abstract

The retention of professional employees is emerging as a primary concern for many organisations. A solution to the retention challenge could result in more profitable and effective organisations, motivated and more productive employees and more satisfied customers. This dissertation is an exploration of the challenges faced by general management and the Human Resources professional in retaining professional Information Technology (IT) employees who are so much in demand. Consideration is given to the fact that the need for technology professionals is expanding especially since the utilisation of and dependence on information systems and technology is increasing. However, a corresponding growth in the supply of IT employees is not evident and the supply-demand gap in the IT labour market compounds staffing problems as technology professionals who are not satisfied in current positions, are finding it relatively easy to seek alternative employment opportunities elsewhere. Through a case study of HOB Software Ltd. (a software export company), the writer explores the effects changes in the management style, culture and the work environment at HOB Software have on the retention of its employees. A number of factors, some related to the work environment and some pertaining to the individuals, which influence both the employee’s commitment to the organisation (and satisfaction with his or her job), and also the employee’s choice to leave, are considered. Furthermore, the study proposes a number of recommendations on the conclusions reached. These include the importance for HOB Software Ltd and other similar companies, to formalise retention strategies, to revie their perception of staff development practices, and to seek autonomy within the larger organisation to which they may be attached. Finally, the writer proposes the introduction of teleworking as an interesting concept which may be adopted within Information Technology organisation.