Please use this identifier to cite or link to this item:
https://www.um.edu.mt/library/oar/handle/123456789/142188| Title: | Research study on call centres in Malta and Gozo |
| Authors: | Employment and Training Corporation |
| Authors: | Gatt, Suzanne Gatt, Kevin |
| Keywords: | Telecommunication Call centers -- Malta Women employees -- Malta |
| Issue Date: | 2008 |
| Publisher: | Employment and Training Corporation |
| Citation: | Gatt, S., Gatt, K. & Employment and Training Corporation. (2008). Research Study on Call Centres in Malta and Gozo. Malta: Employment and Training Corporation. |
| Abstract: | This is a research commissioned by the Employment and Training Corporation (Malta) about the potential for employment of women returnees to work in Call Centres in Malta. The results show that Call Centres in Malta are evolving in highly technical areas which require either specific knowledge and/or knowledge in languages. On the other hand, women returnees were found to hold unrealistic conception of work conditions. In addition, many were not qualified enough to work in most Call Centres. A mismatch between unemployed women wanting to enter the labour market and employment opportunities within Call Centres. |
| URI: | https://www.um.edu.mt/library/oar/handle/123456789/142188 |
| Appears in Collections: | Scholarly Works - FacBenSPI |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 2008researchstudyoncallcentresinmaltagozo.pdf | 1.2 MB | Adobe PDF | View/Open |
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