The development of a telemedicine service for core podiatry in the Maltese public service

Abstract

From a technological, cultural, and social perspective, telemedicine is considered one of the significant innovations in health services. Telemedicine benefits accessibility to health care services and promotes the quality of healthcare and organizational efficiency. Nonetheless, there are significant barriers to standardizing telemedicine as well as its complete consolidation and expansion. Although a growing number of pilot projects and viability studies have been carried out in various healthcare professions, only a few telemedicine applications have been rooted in clinical practice and consolidated into medical processes. Moreover, even these were frequently dropped once the initial phase was over due to heavy regulatory laws and resistance to change from stakeholders. This PhD research study aimed to investigate the feasibility of the development of a podiatric telemedicine framework for low-risk patients in a primary care setting. This research evaluated the possibility of implementing telemedicine in core podiatry; analyse interactions that arise throughout the process of implementation in podiatric care and changes that occur in organizations, management models, culture, and healthcare services. It also reflects on significant features associated to prioritization, design, deployment, integration, and assessment tailored for core podiatry services. The evaluation of the developed podiatric telemedicine guideline ultimately concentrates on significant aspects in the successful development of telemedicine and generates recommendations to overcome difficulties that could arise. This research comprised three main studies, an initial scoping study to investigate current foot and ankle telemedicine practice guidelines, the second study adopting a modified Delphi 3 study to develop the podiatric telemedicine guideline, followed by the last phase which included healthcare provider training and a pilot study testing the podiatric telemedicine guideline in a primary care setting. Lastly, this PhD research shed light on the challenges faced and opportunities for podiatric service expansion in a primary care setting. This study developed the first evidence-based guideline for podiatry services in a primary care setting for low-risk patients.