Analysing skills gaps and workforce shortages in the public works department

Abstract

This study explores the critical issue of skills gaps and workforce shortages within the Public Works Department from a public management perspective. It aims to identify the core competencies lacking among personnel, assess the effect of these deficiencies on operational efficiency and service delivery, and evaluate the effectiveness of current human resource strategies. Using a mixed-methods approach—including policy analysis, workforce data review, and stakeholder interviews—this research uncovers significant gaps in technical expertise, project management, and strategic planning capabilities. These shortcomings contribute to delays, reduced service quality, and increased operational costs, undermining the department's capacity to fulfill its public service mandate. The study also examines existing interventions such as professional development programmes, recruitment reforms, and knowledge transfer initiatives. Findings suggest that while some strategies show promise, their success is often constrained by limited institutional capacity, funding, and leadership support. The paper concludes with actionable recommendations for public sector managers to strengthen workforce planning and align skills development with long-term organizational goals.