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Faculty of Media and Knowledge Sciences
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Results 1-10 of 18 (Search time: 0.023 seconds).
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Issue Date
Title
Author(s)
2003
The impact of switching costs on customer loyalty : a study among corporate customers of mobile telephony
Caruana, Albert
2000
Marketing within the public sector
Ewing, Michael T.
;
Caruana, Albert
1999
An internal marketing approach to public sector management : the marketing and human resources interface
Ewing, Michael T.
;
Caruana, Albert
1999
Strategic human resource effectiveness, internal marketing and performance in the public sector
Ewing, Michael T.
;
Caruana, Albert
1995
Propositions and a model : do excellent market oriented firms who deliver quality service perform better?
Caruana, Albert
2017
An alternative conceptualization of the self-reference criterion : an abstract
Mills, Adam
;
Caruana, Albert
;
Robson, Karen
;
Pitt, Leyland
1994
Excellence, market orientation, some aspects of service quality and their effect on performance in service companies : propositions and a model
Caruana, Albert
;
Pitt, Leyland F.
1995
Evaluation and the search for course improvement : a nine step approach
Gauci, Saviour
;
Caruana, Albert
1996
Organisational reputation : concept and measurement
Caruana, Albert
1994
The impact of service reliability on key performance criteria in service firms
Pitt, Leyland
;
Caruana, Albert
;
Ewing, Michael
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Author
4
Ewing, Michael T.
3
Pitt, Leyland
3
Pitt, Leyland F.
2
Money, Arthur H.
1
Berthon, Pierre
1
Brockdorff, Noellie
1
Camilleri, Liberato
1
Chircop, Saviour
1
Ewing, Michael
.
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Subject
3
Customer loyalty
3
Employee motivation
3
Organizational effectiveness
3
Performance -- Management
2
Communication in marketing
2
Consumer satisfaction
2
Customer services -- Case studies
2
Marketing research -- Case studies
2
Relationship marketing
.
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