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Issue Date
Title
Author(s)
1994
Excellence, market orientation, some aspects of service quality and their effect on performance in service companies : propositions and a model
Caruana, Albert
;
Pitt, Leyland F.
1994
Managing customer expectations of service quality : does it make a difference?
Caruana, Albert
;
Pitt, Leyland F.
;
Money, Arthur H.
1996
An assessment of the dimensions and the stability of items in the markor scale
Caruana, Albert
;
Pitt, Leyland F.
;
Money, Arthur H.
Discover
Author
2
Money, Arthur H.
Subject
1
Business enterprises
1
Customer relations -- Management ...
1
Customer services -- Case studies
1
Marketing -- Case studies
1
Marketing research -- Case studies
1
Markets