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Issue Date
Title
Author(s)
1994
The excellence - business performance link : findings of an empirical study from service based firms in Britain
Caruana, Albert
1994
Managing customer expectations of service quality : does it make a difference?
Caruana, Albert
;
Pitt, Leyland F.
;
Money, Arthur H.
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Author
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Money, Arthur H.
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Pitt, Leyland F.
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Customer relations -- Management ...
1
Marketing research -- Case studies
1
Organizational behavior -- Case s...