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Title: Human resources development and ICT contribution to the tourist destination competitiveness
Authors: Gruescu, Ramona
Nanu, Roxana
Tanasie, Anca
Keywords: Tourism -- Information technology
Human capital -- Tourism
Issue Date: 2009
Publisher: University of Piraeus. International Strategic Management Association
Citation: Gruescu, R., Nanu, R., & Tanasie, A. (2009). Human resources development and ICT contribution to the tourist destination competitiveness. European Research Studies Journal, 12(4), 87-100.
Abstract: The paper envisages aspects concerning identification of the competitive advantage of a tourist destination from a double perspective: the critical contribution of the employees and the ICT impact on promoting and selling the destination. Research methodology includes „bottom to top” analysis of the mentioned indicators. Thus, results include the eficientisation of tourist businesses and destinations due to both human element development and ICT technologies. Two essential basis of the competitive advantage are isolated: differentiation and cost advantage. ICT creates a series of new working types through new applications and its use in management and distribution of key functions such as yield.
ISSN: 11082976
Appears in Collections:European Research Studies Journal, Volume 12, Issue 4

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