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Title: Global tourism and informal labour relations : the small scale syndrome at work
Authors: Baldacchino, Godfrey
Keywords: Total quality management
Hospitality industry -- Quality control
Hotel management
Hotel management -- Malta
Hotel management -- Barbados
Consumer cooperatives -- Malta
Consumer cooperatives -- Barbados
Tourism -- Malta
Tourism -- Barbados
Tourism -- Econometric models
Labor productivity -- Malta
Labor market -- Malta
Labor productivity -- Barbados
Labor market -- Barbados
States, Small -- Economic conditions
Economic development -- States, Small
Issue Date: 1997
Publisher: Mansell
Citation: Baldacchino, G. (1997). Global tourism and informal labour relations : the small scale syndrome at work. London: Mansell.
Abstract: The worldwide expansion of the tourism industry involves many encounters between global agents and local forces yet this host-guest interaction is rarely considered from the point of view of the experience of work. In hotel subsidiaries of transnational chains, top-down corporate philosophy interfaces with bottom-up employee street wisdom. This study illustrates this value collision, embodied in employee relations, and analyses its implications, particularly on professional management an organized labour. Original and comparative fieldwork, carried put in hotels in Barbados and Malta, documents the 'peculiarities' in human resource management functions which result from a home-grown behaviour pattern bred out of the monopoly, intimacy and totality, associated with 'social island' settings: the small-scale syndrome. Useful insights are drawn from a colorful review of such issues as recruitment, promotion, redundancy, discipline, security, communication, expertise, total quality management initiatives, trade unionism and industrial action. This commentary shows how global designs in tourism are activated through, and by, the local workforce and how the unfolding human geography of the labour process ma~es short shrift of intimations of one-worldism.
ISBN: 0720122481
Appears in Collections:Scholarly Works - FacArtSoc

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