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dc.contributor.authorBajada, Therese-
dc.contributor.authorTitheridge, Helena-
dc.identifier.citationBajada, T., & Titheridge, H. (2017). The attitudes of tourists towards a bus service: implications for policy from a Maltese case study. Transportation Research Procedia, 25, 4114-4133.en_GB
dc.description.abstractWhen tourists visit a country, they often use the available public transport service. Their knowledge of this service, may be limited when compared with that of the citizens of the host country. This paper uses Malta as a case study, an island state that serves as a spatial laboratory, to understand the attitudes of tourists towards the main mode of public transport in Malta – the bus service. The research was carried out following a series of major changes to the bus system over a relatively short time-frame of three years, including a reform of the bus service. This reform involved change, amongst other factors, to the operator, network, fleet, and infrastructure. Seventeen semistructured interviews with tourists were recorded and then analysed using thematic analysis. This paper provides insight for the need to understand better the influence of tourists’ attitudes towards a bus service in the host country. Results show that bus service quality characteristics requiring improvement may have negative repercussions on other factors that influence tourists’ attitudes (for instance, crowding on buses contributes to increased waiting times). Moreover, suggestions for policy makers and transport planners could improve bus service operations that are attractive to both the citizens, and tourists, particularly in locations that are economically dependent on the tourism industry.en_GB
dc.description.sponsorshipMGSS (partial funding)en_GB
dc.subjectBus lines -- Malta -- Evaluationen_GB
dc.subjectTransportation -- Maltaen_GB
dc.subjectTourism -- Maltaen_GB
dc.subjectBus lines -- Maltaen_GB
dc.titleThe attitudes of tourists towards a bus service : implications for policy from a Maltese case studyen_GB
dc.rights.holderThe copyright of this work belongs to the author(s)/publisher. The rights of this work are as defined by the appropriate Copyright Legislation or as modified by any successive legislation. Users may access this work and can make use of the information contained in accordance with the Copyright Legislation provided that the author must be properly acknowledged. Further distribution or reproduction in any format is prohibited without the prior permission of the copyright holder.en_GB
dc.bibliographicCitation.conferencenameWorld Conference on Transport Research - WCTR 2016en_GB
dc.bibliographicCitation.conferenceplaceShanghai, China, 10-15/07/2016en_GB
dc.publication.titleTransportation Research Procediaen_GB
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