An investigation of radiographer-patient communication

Abstract

Introduction The radiography profession is surrounded by technology which may mean that the importance of communicating effectively with patients may sometimes be taken for granted. Effective communication with patients is an important aspect of patient care since it helps to achieve patient compliance and satisfaction. Booth and Manning (2006) identified five communication styles that were used by radiographers when interacting with patients, namely, 'Controlling Parent', 'Nurturing Parent', 'Adult', 'Free Child' and 'Adapted Child' communication styles. The authors reported that certain communication styles achieve patient satisfaction and compliance more than others. Aims of the study The study aimed to identify whether Maltese radiographers use similar or different communication styles than those identified by Booth and Manning (2006). The other aims of the study were to identify factors that may influence radiographer-patient communication and to obtain the perceptions of Maltese radiographers on how radiographer-patient communication can be improved. Methodology A non-experimental, descriptive research design was used in the study. Thirty one radiographers were recruited by quota sampling and were asked to complete a questionnaire that explored radiographer-patient communication. Results and Conclusion The results showed that local radiographers do make use of the five communication styles identified by Booth and Manning (2006) when interacting with patients and no other communication styles were proposed by the radiographers. Factors that have been found to influence radiographer-patient communication include radiographer characteristics, patient characteristics, the need to produce a diagnostic image, the need to keep the department running and work-related factors. According to local radiographers, radiographer-patient communication may be improved by reducing workload, more education at undergraduate level as well as continuous professional development.