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Title: | Enabling training impact and effective transfer of learning to the workplace by relating training methods to identified learning styles : a case study of a back office service company in Malta |
Authors: | Vella, Jessica |
Keywords: | Employees -- Training of -- Malta Multiple intelligences -- Malta Blended learning -- Malta |
Issue Date: | 2019 |
Citation: | Vella, J. (2019). Enabling training impact and effective transfer of learning to the workplace by relating training methods to identified learning styles: a case study of a back office service company in Malta (Master's dissertation). |
Abstract: | FTIAS Ltd. is a back office services organisation operating from the Maltese islands and is a subsidiary of the German tour operator FTI Gmbh. FTIAS’ present challenge is mainly to focus on new strategies on how to be more cost effective and efficient to ensure its competitive edge with its mother company, thus sustaining further growth within the group. During 2018, a new department Process, Management and Training was formed to focus mainly on the training and development of its workforce. FTIAS currently spends 2.5% of its expenses in developing the existing workforce, but the training methods are mostly instructor led-training and may not be the most appropriate and effective. In this light, the researcher conducted this study, where it was identified also through various academic articles, that a ‘one size fits all’ training does not work with the majority of organisations, since each employee has her/his own learning preferences. This study focuses on understanding the different learning styles of the employees at FTIAS, also investigating whether the generation cohorts have an impact on this phenomenon and what training methods need to be adopted by the organisation to increase the training effectiveness. To analyse this present scenario at FTIAS, a quantitative study was done in which primary data was collected through an online survey which was sent to all the 200 employees of the organisation, obtaining a response rate of 95% (n=189). Gardner MI theory was the selected model to uncover the learning styles. Data was analysed using different statistical tests, where Chi Square revealed that there was no specific pattern between the learning styles. In fact it resulted that there is no association between the categorical variances, since the p value exceeded the 0.05 level of significance. The error bar graph has shown that FTIAS attracts employees with a Logical learning style, which is very much in-line with the company’s portfolio, since these employee characteristics are normally found in those inclined to work in an accounting firm or similar back-office service organisation. When taking the results of this study into account the researcher concluded that ideally FTIAS should go for a more blended training approach, which in essence means that the trainer in each training session would include various activities, which accommodate the different learning styles of the individuals receiving the information. To implement such a strategy a number of recommendations were also brought forward. The ultimate objective is to increase the internalisation of training, subsequently equipping the employees to carry out their work in an efficient and professional manner. |
Description: | M.B.A. EXEC. |
URI: | https://www.um.edu.mt/library/oar/handle/123456789/57087 |
Appears in Collections: | Dissertations - FacEma - 2019 Dissertations - FacEMAPP - 2019 |
Files in This Item:
File | Description | Size | Format | |
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19MBAX033.pdf Restricted Access | 2.46 MB | Adobe PDF | View/Open Request a copy |
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