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Title: Maltese patients' perceptions of the quality of nursing care on medical wards
Authors: Formosa, Lucianne
Keywords: Nursing -- Malta
Nurses -- Malta
Communication in nursing -- Malta
Issue Date: 2007
Citation: Formosa, L. (2007). Maltese patients' perceptions of the quality of nursing care on medical wards (Bachelor's dissertation).
Abstract: This study evaluated the perceptions of twenty discharged patients who were hospitalised for more than two days, in four medical wards of a large general hospital, exploring the quality of nursing care received during their hospital stay. It used a descriptive, cross sectional design. Participants were recruited by means of convenient sampling. Both qualitative and quantitative data were collected using structured interview schedule which consisted of an adaptation of the Newcastle Satisfaction with Nursing Scale questionnaire (McColl, 1993). Both quantitative and content data analysis were used to analyse the data obtained from the closed and open ended questions. The fmdings demonstrated that patients had an overall positive experience of nursing care. Participants reported that nurses were helpful, gentle, respectful, dedicated, patient, knowledgeable, skilled and competent. Furthermore, participants reported having a positive experience when nurses provided them with privacy and attended to their basic needs. Participants reported having a good relationship with nurses, and also finding the use of humour beneficial. However, it was discovered that nurses were too busy, and had no time to sit and talk with patients, thus this could have made the nurse-patient relationship more difficult. Moreover, patients reported receiving insufficient information and experiencing prolonged responsiveness. In order, to enhance the quality of nursing care, participants suggested that nurses should take advantage of the time spent with them. Also, participants highlighted the need for nurses to show more compassion and understanding, and providing more information. Furthermore, participants suggested that nurses need to be more aware and attentive to patients' needs, and responding to such needs. To facilitate the delivery of good nursing care, the need to have more nurses was also outlined. Consequently, recommendations for practice, education and management, and suggestions for further research were proposed.
Description: B.SC.(HONS)NURSING
Appears in Collections:Dissertations - FacHSc - 2007
Dissertations - FacHScNur - 2007

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