The application of family-friendly measures in Maltese accountancy firms : a study

Abstract

Purpose: This study aims to understand how family-friendly measures are applied within Maltese accountancy firms, by looking at both the perspectives of firms and their staff. Additionally, it seeks to ascertain the costs incurred when implementing family-friendly measures, if they are serving their purpose, and the effects of such measures on labour turnover. Design: A mixed-methodology approach was applied. Eight semi-structured interviews were held with Human Resources personnel from Maltese accountancy firms and a questionnaire was distributed to staff within such firms. Findings: Family-friendly measures are mainly provided by Maltese accountancy firms on an individual need basis. Such measures are more likely to be used by employees who are caregivers, yet no significant difference was found between males and females. Firms adopt fair performance evaluation methods which apply to all employees, irrespective of their work arrangement. It was also found that no significant costs are incurred by firms who implement family-friendly measures. Thus, the benefits arising from the measures exceed the costs incurred, with such benefits including improved recruitment and retention for the firm. Advantages for employees from such measures include an improved work-life balance and job satisfaction, and a reduced work-family conflict. However, drawbacks such as increased stress are still experienced by employees. Conclusions: Maltese accountancy firms appreciate the importance of having family-friendly measures and they do not generally view employees who make use of family-friendly measures negatively. Notwithstanding this, promotions may be delayed. Also, since family-friendly measures are used amongst both genders in a similar way, this may imply a change in the traditional family structure. Furthermore, although some drawbacks are experienced from the use of such measures, the benefits are greater, thus indicating that they are serving their purpose. Family-friendly measures have even alleviated labour turnover to a certain extent amongst Maltese accountancy firms. Implications/Value: It is visualised that this study helps to clarify that users of family-friendly measures are not inferior to full-time employees and are also capable of success within accountancy firms.