Organisational impact of public service reforms : assessing the internal impact

Abstract

Public administrations lay the foundation of how the country is run (Holmberg & Rothstein, 2012). As a result, public sector reform is an integral part of the governments’ efforts and initiatives to modernise the Public Service by rendering it more citizen-centric and responsive to the rising aspirations of society. Any Public Service reform cannot be analysed in a vacuum, it must be reviewed in parallel with a contextual analysis of the external environment (Kaufmann & Zoido-Lobatón, 2010). The aim of this chapter is to expose the institutional reforms through the neo-institutional theory that provides a theoretical perspective of organisational behaviour that is influenced by other organisations, the key stakeholders, and the wider economic and social force (Greenwood et al., 2012). The societal and external impact of Public Service reforms are discussed in the coming chapter.