Study on the impact of the use of no-code application on internal logistics processes in a company from the e-commerce industry : process analysis

Abstract

PURPOSE: The article aims to deliver the possible methodology of implementing no-code applications, and its possible impact on internal processes with an example from a company in the e-commerce industry, these processes.

DESIGN/METHODOLOGY/APPROACH: The study was conducted in a logistics company responsible for comprehensive shipment service. The basic research method was a process study aimed at diagnosing problems occurring at various stages of shipment handling, with a particular focus on the process of parcels acceptance in the warehouse. The results of the study were used for a deeper analysis of individual phases of this process and helped to identify areas for improvement. The last stage of the study was to develop a mobile application solution, with the usage of the no-code platform, which could improve the effectiveness of the analyzed process.

FINDINGS: The conducted analysis showed that implementing a simple mobile application and designing a new process which uses it, may contribute not only to reduction of the time spent in the process of parcels acceptance in the warehouse but it also helps to totally reduce the number of paper documents generated in this process.

ORIGINALITY/VALUE: The carried out research shows that, creating mobile applications using no-code platforms seems to be justified for processes improvement. The implementation of such solutions allows for a relatively quick increase in efficiency or the elimination of current limitations in processes that are crucial for the company. Furthermore, the study shows that the implementation of improvements using no-code application is relatively effective in relation to the time and costs necessary to carry it out.