The impact of organizational change on the improvement of the picking process in a logistics center : a case study

Abstract

PURPOSE: The aim of the article is to determine to what extent the introduction of organizational change in the picking process will affect its efficiency and to identify factors influenced by this innovation.

DESIGN/METHODOLOGY/APPROACH: The study will make use of quantitative tools to measure the relationship between the introduction of innovation and the duration of the picking process. The impact of introducing innovation on the order picking employee will be examined A case study was chosen as the primary research method.

FINDINGS: The results of the work show that the introduced organizational change has an impact on the efficiency of the process, the reduction of operating costs and electricity consumption. The level of work comfort of employees directly involved in the picking process also increased.

PRACTICAL IMPLICATIONS: In practice finding the shortest route is extremely important during the picking process. Therefore, in warehouses, instead of complicated optimization methods, it is worth using simple solutions that are faster and easier to implement. The results of the work indicate that the introduced change has an impact on the efficiency of the process, cost of electricity consumption, and work comfort of employees who are directly related to the picking process.

ORIGINALITY/VALUE: This article presents the overall impact of the implemented organizational change. The impact of the change is on the efficiency of the process, and also on the human factor and the environmental aspect.