Development and validation of a framework to standardise clinical pharmacy services in primary care

Abstract

A multi-language questionnaire exploring public perception of clinical pharmacy services (CPS) and a multidisciplinary focus group evaluating feasibility of these services in primary care settings informed development of a framework to support patientcentric care in community pharmacy practice in Malta. An expert panel consisting of pharmacists and physicians practising in Malta and England validated the framework, broadening the perspective and assessing the feasibility of applying the framework internationally. The developed framework defined the standards for service provision and included 22 Standard Operating Procedures (SOPs) covering medicines review, point-of-care testing services, and advice and treatment for minor ailments.