Impact of information and communication technologies on the tourism sector

Abstract

PURPOSE: The article aims to assess the impact of information and communication technologies on the operation of the tourism sector.

DESIGN/METHODOLOGY/APPROACH: The research methodology was based on the application of the desk research method, involving the verification of data obtained from publicly available found sources (professional literature, Internet, web research).

FINDINGS: The continuous development of information and communication technologies over the past decade has radically changed tourism. ICT technologies offer a broad spectrum of solutions affecting the entire tourism industry, including travel, transportation, leisure, and hospitality, and increase the efficiency of economic processes in the tourism sector.

PRACTICAL IMPLICATIONS: The article contains valuable information that can serve as source material and a reference for further research related to the development of the tourism sector.

ORIGINALITY/VALUE: This article contributes to recent European and global academic discussions on the competitiveness of ICT and its importance in the tourism sector.