“The effectiveness of online training courses at the Institute for Public Services : benefits and limitations”

Abstract

Although the Public Service had been exploring new and innovative ways of improving employee training since the early 2000s, which also included a gradual shift from traditional classroom-based to online tuition at the Centre for the Development of Research and Training—today known as the Institute for the Public Services—the onset of the COVID-19 pandemic in March 2020 necessitated the immediate shift to online tuition in order for the IPS to continue delivering its training services effectively to public officers. This was also the time when a substantial number of public officers were working from home. Notwithstanding its many benefits, online learning has presented both the Public Service management and the benefitting public officers with various challenges.