Trust in management and work flexibility : a quantitative investigation of modern work dynamics and their impact on organizational performance

Abstract

PURPOSE: In the context of an ever-evolving work environment and increasing demands for flexibility and autonomy, this study seeks to delve into the pivotal importance of trust in management and job flexibility within the contemporary professional landscape.

DESIGN/METHODOLOGY/APPROACH: A cross-sectional study design was employed to collect data from working students at the Paul Valéry University Montpellier in France. A quantitative research method utilizing a structured questionnaire was used to understand the influence of trust in management and work flexibility. The questionnaire comprised close-ended questions that explored exactly seven key variables such as trust in management, work flexibility, job satisfaction, productivity, proactivity and sense of responsibility, quality of outcomes, work-life balance, and a supportive, collaborative work environment.

FINDINGS: The results reveal that well-established trust in management positively correlates with increases in productivity and quality of outcomes, with work flexibility serving as a mediator in this relationship. Further, the analysis unveils mechanisms through which trust influences performance at both individual and team levels. Notably, it suggests that businesses fostering a culture centered on trust and flexibility are more likely to experience growth in revenue and profit margins.

PRACTICAL IMPLICATIONS: This research not only deepens the theoretical understanding of work dynamics but also offers practical guidance for human resource management strategies. It advocates for firms to adopt policies that bolster trust and promote work flexibility, as such measures could positively impact the organization's overall performance.

ORIGINALITY/VALUE: While previous studies have often tackled trust and flexibility themes separately, this research seamlessly interweaves the two, shedding light on novel empirical data regarding their combined effect on business outcomes.