Knowledge retention and loss in Brazilian public administration

Abstract

PURPOSE: The loss of knowledge poses a significant threat to organizational performance. Thus, this study examines the intricate dynamics of knowledge retention and the mitigation of knowledge loss within the context of a Brazilian national public organization operating in multimodal transportation infrastructure.

DESIGN/METHODOLOGY/APPROACH: Using a qualitative approach, we reviewed documents, conducted interviews with managers, and employed observational techniques, subsequently subjecting the gathered data to content analysis and triangulation.

FINDINGS: Our investigation unveiled that critical knowledge is lost primarily due to the departure of individuals from the organization or its respective units, coupled with deficiencies in the various stages of the knowledge retention process. Furthermore, we identified environmental, organizational, individual, and technological aspects as notable impediments to the effective execution of knowledge retention initiatives.

PRACTICAL IMPLICATIONS: Our findings underscore the critical importance of managers understand and address this multifaceted set of aspects surrounding knowledge retention in the realm of public administration.

ORIGINALITY/VALUE: The value of the research lies in its exploration of how the knowledge retention process can either generate or mitigate knowledge loss within Brazilian public administration.