Editorial : Health service management and leadership : COVID-style

Abstract

COVID-19—the term that changed the world. The COVID-19 pandemic shaped our personal lives, our professional lives, our educational and recreational pursuits, as well as how we die and grieve (1–3). However, arguably, no one was affected more than those who deliver, manage, and receive healthcare, senso lato. For instance, following government and organizational directives, the pandemic influenced: who can interact with whom; when they can do it; and how, including the information they are (not) privy to, the resources they can(not) access, and when. These changes can compromise the organizational practices of a health service, morale, and the wellbeing of those affiliated with the service, such as staff members (including volunteers) as well as patients and carers.