Analysing the guestroom technologies in the hospitality industry along with the customer performance

Abstract

The hospitality industry is one of the fastest growing businesses in the global tourism economy and has transformed into one of the largest markets in the world. The extensive adoption of new and modern technologies in this industry has enhanced the way services are offered and applied to achieve customer loyalty. It is an excellent example of how the industry is transforming itself to apply customer requirements and demands. The adoption of technology has refined significantly and transformed into many spheres that exist in our daily life. Applying innovative technologies in hotels offers a possibility for creative and personalised guest care. [excerpt]