The airport servicescape

Abstract

Gupta and Venkaiah (2015) place airport operations very neatly into four major services regulating areas. The first and main airport responsibility confirmed to date is that of the transportation of both passengers and goods. The second is based on the airport’s servicescape and hence concentrates on the natural, communal, and commercial environments. The third deals with the airport’s responsibility for income generation, while the fourth and last is based on its landside tenants through the payment of fees, rents, and airside concessionaires. (p. 47.). The authors further group the activities within the airport into definite areas, namely those of vital operations and facility services, handling services and commercial activities. Aeronautical services are included in the vital operations, as is airport safety, which is given priority to ensure the security of the airport visitors and passengers. The handling services, on the other hand, deal with aircraft and passenger arrivals and departures and all the related sectors therein. From the non-aeronautical side, commercial services were pre Pandemic and are being seen to be given prominence yet again due to the amount of revenue which past years had shown to have been brought in from this sector. [excerpt]