Please use this identifier to cite or link to this item:
https://www.um.edu.mt/library/oar/handle/123456789/137195| Title: | Quality management towards employee job satisfaction : a case study of 5-star hotels in Malta |
| Authors: | Bugeja, Britney |
| Keywords: | Quality control -- Malta Hotels -- Personnel management Job satisfaction -- Malta Organizational effectiveness -- Malta Employee motivation -- Malta Total quality management -- Malta |
| Issue Date: | 2024-01 |
| Publisher: | Institute of Tourism Studies (Malta) |
| Citation: | Bugeja, B. (2024, January). Quality management towards employee job satisfaction : a case study of 5-star hotels in Malta. Futouristic, 7, 22-25. |
| Abstract: | Quality management (QM) is a strategy focusing on meeting or surpassing customers’ expectations by emphasizing on employee engagement and continuous quality improvement (Pereira-Moliner, et al., 2016). It is crucial as it ensures customers receive consistent and high-quality service. By implementing Quality Management Practices (QMPs), hotels are able to identify and resolve any potential problems and will continuously strengthen their operations. Quality management (QM) is implemented in several industries and service firms, such as those in the hospitality industry, with the aim at improving effectiveness and performance (Boulter, et al., 2013). [excerpt] |
| URI: | https://www.um.edu.mt/library/oar/handle/123456789/137195 |
| Appears in Collections: | Futouristic, Issue 7 |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Quality_management_towards_employee_job_satisfaction_a_case_study_of_5-star_hotels_in_Malta(2024).pdf | 1.61 MB | Adobe PDF | View/Open |
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