Identifying which are the current and preferred leadership styles in the hospitality industry in Malta

Abstract

This study deals with the identification of the current and preferred leadership styles in the Hospitality Industry in Malta. It attempts to investigate leadership styles in local 5-star hotels, aiming to identify key traits and define leadership. Defining leadership is challenging, with diverse interpretations, but it fundamentally involves inspiring and guiding others through a changing process of interactive influence towards common goals, where effectiveness is determined by the achieved results. It also encompasses various styles defined by John Kotler, focusing on their role in achieving business success and their impact on customer and employee satisfaction. The data collection involves interviews and questionnaires with hospitality professionals, HR, and front office staff in Malta and Gozo, as well as insights from hotel managers and staff. This study enriches our comprehension of leadership styles and their impact on the job satisfaction of employees within these hotels.