Employees’ attitudes toward the use of artificial intelligence solutions in enterprises

Abstract

PURPOSE: The aim of this study was to determine the level of employees’ trust in AI-based solutions. In the context of the increasingly widespread use of AI in the workplace, it is essential to understand which factors shape employees’ attitudes and how these attitudes may influence the effectiveness of AI implementation within organizations. As technology advances rapidly, enterprises face challenges related to the effective use of AI and the management of organizational changes associated with it. Understanding employees’ attitudes toward AI is crucial for planning and implementing new technological solutions.

DESIGN/METHODOLOGY/APPROACH: The research sample consisted of employees from various enterprises operating in the Mazovian Voivodeship. Participation was voluntary, and data privacy was ensured. Data were collected using the CAWI (Computer-Assisted Web Interviewing) method. The online questionnaire included sociodemographic questions and research items sourced from literature. The final sample consisted of 183 participants with an average age of 28.8 years. Women constituted the majority (54.2%), and 52.8% lived in cities with more than 500,000.

FINDINGS: The findings indicate that employees’ level of trust in Artificial Intelligence varies and depends on several key factors, including prior technological experience, familiarity with AI, and the perceived competencies of AI in comparison to human workers. Employees who had previously interacted with AI—both in professional and private contexts—demonstrated a higher level of trust in these technologies and greater readiness to adopt them in their daily work.

PRACTICAL IMPLICATIONS: The research results indicate that that employees’ level of trust in Artificial Intelligence varies and depends on several key factors, including prior technological experience, familiarity with AI, and the perceived competencies of AI.

ORIGINALITY/VALUE: This article presents an original research problem concerning the identification of factors influencing employee attitudes and how these attitudes can impact the effectiveness of AI implementation in an enterprise. The relevance of this research topic stems from the dynamic development of technology and the increasing role of AI in professional life. Exploring these aspects is crucial to ensuring effective AI implementation and increasing acceptance of change in the workplace.