Towards an intelligent design support framework balancing risks and user experience : a case study in pharmaceutical packaging

Abstract

This paper presents a design support framework that focuses on linking product design with risk management within the pharmaceutical packaging industry. The framework is intended for use by packaging designers and adopts a multi-user perspective to identify design requirements and integrate them into risk mitigation activities. It promotes safe and effective packaging through proactive design, reducing costly redesign measures. A preliminary version is presented which has been developed through studies with key industry stakeholders, including pharmaceutical packaging designers.