Please use this identifier to cite or link to this item: https://www.um.edu.mt/library/oar/handle/123456789/22150
Title: Elements of a talent strategy for effective relationship building : a study among bank sales and service providers
Authors: Vella, Joseph
Caruana, Albert
Pitt, Leyland F.
Keywords: Banks and banking
Organizational commitment
Personnel management
Social networks
Issue Date: 2014
Publisher: Palgrave Macmillan Ltd.
Citation: Vella, J., Caruana, A., & Pitt, L. F. (2014). Elements of a talent strategy for effective relationship building : a study among bank sales and service providers. Journal of Financial Services Marketing, 19(2), 118-131.
Abstract: This study considers equity sensitivity, emotional labor and organizational commitment as three important variables that play a critical role among sales and service providers at a bank and the effect these variables ultimately have on corporate performance. Using an equity theory perspective, research hypotheses linking the various constructs are formulated. Data are collected from sales and service managers at a community bank and partial aggregation followed by structural equation modeling is used to test the hypotheses. Results are reported, implications to a bank’s talent strategy are drawn, limitations are noted and directions for future research are indicated.
URI: https://www.um.edu.mt/library/oar//handle/123456789/22150
Appears in Collections:Scholarly Works - FacMKSCC

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