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Title: | Analysis service on student satisfaction with motivation as moderating variable |
Authors: | Damaris, Alana Surip, Ngadino Setyadi, Antonius |
Keywords: | Motivation in education -- Indonesia -- Jakarta School management and organization -- Indonesia -- Jakarta Universities and colleges -- Indonesia -- Evaluation College students -- Indonesia -- Attitudes |
Issue Date: | 2019 |
Publisher: | Eleftherios Thalassinos |
Citation: | Damaris, A., Surip, N., & Setyadi, A. (2019). Analysis service on student satisfaction with motivation as moderating variable. International Journal of Economics & Business Administration, 7(2), 118-130. |
Abstract: | Purpose: The main aim of this study is to examine the influence of service quality (HEdPERF Model) on student satisfaction with motivation as moderating variable. Design/Methodology/Approach: The sample consists of 210 non-traditional students from the post graduate program of Mercu Buana University Jakarta, from 6 Master's degree programs. The technique of data analysis used to test the hypotheses models were Structural Equation Model (SEM) with Linear Structural Model (LISREL) version 8.80. Findings: The result of all hypotheses testing showed the empirical data to be fitted quite well. The structural relationship between the variables may be summarized as follows: (1) There is a positive and significant influence of academic aspect on student satisfaction with motivation as moderating variable; (2) There is no influence of non-academic aspect on student satisfaction with motivation as moderating variable; (3) There is a positive and significant influence of access on student satisfaction with motivation as moderating variable; (4) There is a positive and significant influence of program issue on student satisfaction with motivation as moderating variable; (5) There is no influence of reputation on student satisfaction with motivation as moderating variable. Practical implications: Since the academic aspect, non-academic aspect, access, program issue, reputation and motivation simultaneously influence student satisfaction the results of the study can be used accordingly. Originality/Value: The article proposed certain issues for the universities to improve programs such as quality, variability, structure, delivery of teaching and flexibility of time. |
URI: | https://www.um.edu.mt/library/oar/handle/123456789/44782 |
ISSN: | 22414754 |
Appears in Collections: | IJEBA, Volume 7, Issue 2 |
Files in This Item:
File | Description | Size | Format | |
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Analysis_service_on_student_satisfaction_with_motivation_as_moderating_variable.pdf | 418.66 kB | Adobe PDF | View/Open |
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