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Title: Consumer perception of community pharmacist extended professional services
Authors: Vella, Maria
Grima, Michael
Wirth, Francesca
Attard Pizzuto, Maresca
Sammut Bartolo, Nicolette
Vella Szijj, Janis
Azzopardi, Lilian M.
Keywords: Pharmacists -- Malta
Pharmacist and patient
Professions -- Malta
Issue Date: 2015
Publisher: Wiley
Citation: Vella, M., Grima, M., Wirth, F., Attard Pizzuto, M., Sammut Bartolo, N., Vella, J., & Azzopardi, L. M. (2015). Consumer perception of community pharmacist extended professional services. Journal of Pharmaceutical Health Services Research, 6(2), 91-96.
Abstract: Objective:To assess the perception of Maltese consumers regarding extended professionalservices for community pharmacists. Methods:The self-administered questionnaire developed byWirth et al. was formulatedinto a concise questionnaire consisting of seven Likert scale statements focusing onextended professional services for community pharmacists including; longer pharmacyopening hours, pharmacist accessibility outside pharmacy opening hours, availability of aprivate consultation area, provision of diagnostic testing, keeping patient medicationrecords, pharmacist–physician collaboration to manage chronic conditions and pharmacistprescribing. The questionnaire was distributed to 824 consumers recruited by randomsampling during educational activities organised to promote the role of the communitypharmacist in five localities in Malta. The importance given to each statement by theconsumers was analysed. Key findings: The consumers perceived pharmacist–physician collaboration in themanagement of chronic conditions (93%) and provision of diagnostic testing (92%) to bethe most important extended professional services. Pharmacist prescribing (69%) andpharmacist accessibility outside pharmacy opening hours (68%) were perceived to be theleast important. The percentage of consumers who perceived having a private consultationarea in the pharmacy, keeping medication records and longer pharmacy opening hours asimportant was 87%, 83% and 81% respectively. Conclusions: Maltese consumers perceive community pharmacist extended professionalservices as important, particularly pharmacist–physician collaboration in the management ofchronic conditions and provision of diagnostic testing.
Appears in Collections:Scholarly Works - FacM&SPha

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