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Title: Developing and auditing standard operating procedures for community pharmacy
Authors: Cassar, Michelle Marie
Azzopardi, Lilian M.
Serracino-Inglott, Anthony
Keywords: Pharmaceutical services -- Malta
Pharmacy -- Standards -- Malta
Pharmacy -- Handbooks, manuals, etc. -- Malta
Pharmacy -- Methodology -- Evaluation
Pharmacy -- Practice -- Evaluation
Issue Date: 2015-09
Publisher: University of Malta. Department of Pharmacy
Citation: Cassar, M. M., Azzopardi, L. M., & Serracino-Inglott, A. (2015, September). Developing and auditing standard operating procedures for community pharmacy. Poster session presented at the FIP 75th World Congress of Pharmacy and Pharmaceutical Sciences, Düsseldorf, Germany.
Abstract: A poster presentation on developing and auditing standard operating procedures for community pharmacy. Introduction: The use of Standard Operating Procedures (SOPs) may not yet be a legal requirement for community pharmacies in Malta, but they may be useful to provide a benchmark of the professional service that should be provided at a pharmacy. This should result in increased satisfaction for the patient as well as standardise practice for community and locum pharmacists. Aims: - To devise a general procedure for common processes in the community pharmacy. - To implement the procedures in 19 pharmacies around the Maltese islands. - To audit the system, identify issues and make recommendations for improvement.
Appears in Collections:Scholarly Works - FacM&SPha

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