Quality of communication between dentists and dental laboratory technicians in Malta

Abstract

Introduction: Communication is fundamentally important between a dentist and a dental laboratory technician. Good quality communication from both of these parties may help to increase productivity in both working environments and thus ensure a more functional and smoother source for operation. It is important to gauge the opinions on communication from a dental technicians’ perspective as they are to be considered fundamental in the fabrication process for prostheses. Reducing the possibility of a breakdown in communication through assessing areas commonly associated with miscommunication may help to improve functionality and performance in the dental clinic and dental laboratory. Purpose of the study: The purpose of this study is to assess the quality of communication between the dental clinic and dental laboratory from a dental laboratory technicians’ point of view and to offer means for improving communication between these two workplaces. Research Question: Does clear and concise communication between dentists and dental technicians affect performance and operation between the dental clinic and dental laboratory as opposed to poor/lack of communication? Methods and Materials: This pilot study was carried out on 38 dental laboratory technicians comprising of 14 dental laboratory technicians from the University of Malta Dental Laboratory along with 24 dental technicians from private dental laboratories spread across the Maltese Islands. The collection of data was taken through the use of a questionnaire issued on a one-time basis. Conclusions: Communication between the dental clinic and dental laboratory was found to possess several strengths and weaknesses in the eyes of Maltese dental technicians. There is room for improvement in communication between these two dental workplaces.